Tickets and how to use them

Tickets or Reports are a way for players to let staff members know they need help. If Staff are busy or not online, players can leave them a ticket requesting assistance!

To make a ticket you much first join Maestrea's Discord server. Use the following command to get the invite link:

/Discord

Once in the discord, scroll down in the left hand menu until you find the “Support” section. In this section you will find the #tickets channel

In #tickets you can open a new ticket by clicking the envelope icon beneath the category you would like to create the ticket under.

The ticket bot will then open a new channel for you to put your issue in.

*Note: The ticket bot will also dm you the ticket information. You should type in the new channel it created in the Maestrea discord NOT in the dm it sends you.