paypal case closed but no refund

I have few questions about paypal credit, because its a bit confusing just in case: by 5k$ i mean 5000$. "Transaction not covered.". Weve noted the account changes you reported with this case., The follow-up emails are no more encouraging, and no less automated: Weve reviewed the transaction(s) and are denying your claim(s). Then if you won the dispute, paypal would issue a refund under their buyer protection policy. The agent told me, the cased had been closed as "for an item not received". Still ongoing, paypal said i can reopen the case as soon as the post office reports movement with the tracking number, i just wrote an email back to the post office replying to them, they asked me to describe the packagei find it odd that they cant find a package 1 meter tall and or misplaced it or the tracking info., i have sent and received at least 6 packages back and forth to china with EMS during this whole period so its odd. .css-geb0bj-screenReader{position:absolute;clip:rect(1px, 1px, 1px, 1px);padding:0;border:0;width:1px;height:1px;overflow:hidden;}loading. No replacement and no more contact received. Save my name, email, and website in this browser for the next time I comment. . , pillar to post , my advise is small claims court and claim for all your expenses. Find Transaction for Refund. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The Post Newspaper. Let me say start by saying, I don't use PayPal much, which may explain what follows to the more seasoned, but I've just come out of a transaction with a pretty bad taste in my mouth as a buyer. This decision was made because this transaction was not unauthorized. Fill out the form addressing your reason . It seems to me that all this has gone too fast. I do not want wait 2 month for my money.I was told not to worry, I would get my money back no later then 20 days after the dispute had been opened . The seller had initially told me not to return the faulty goods, he would send a replacement. :. The item was tracked as far as the city but then nothing else. Can you help me? Item needs re stringing. And why wont PayPal help him remove them? Now I'm not only our for the 34.99 of the original purchase but an extra 18.55 as Paypal instructed me to return the product although the seller didn't want it back. For $10 a month, GrubHub+ and Seamless+ will . sorry but once a case is closed paypal can not re open it..even if it was them who decided to close it and a error! PAYPAL ACCOUNT HACKER. Edge (PC) From the 'Settings and more' menu, select 'Settings. I decided to open a paypal case and explain the situation, uber eats decide not to reply for and entire month and I got my money back. Hi i am also waiting on 40 pounds worth of refunds from paypal but they close the case and dont give me the money 4 times worth 40 pound i had two refunds for postage and the other two were goods that they couldn't send. The item was tracked as far as the city but then nothing else. 1999-2023 PayPal, Inc. All rights reserved. Since PayPal is open 24/7 but my bank is open at 8am PST, they told me to call back in the morning. Select . I opened a dispute on PayPal, reporting an unauthorized transaction. if she cant come up with the money,Paypal will have to honor its buyer protection since you won the case and then go after her. I filed a complaint with paypal after ordering items in July. Leave the Archive. How do I check the status of my dispute or claim. by . how long did it end up taking to get your money back. The follow-up emails are no more . It is not what they offer. The seller may issue a refund, and then mark the dispute as closed, or you can mark it as closed if you get to a different mutually agreed resolution. You filed a local police report. About a month ago, I needed a motion activated s. I just fear I wont get my 2 grand back. This means that PayPal will step in to review the case and decide whether a refund should be paid. I bought a Incontinence Sheets online and after 2 weeks of waiting I contacted seller and explained no Incontinence Sheets received. Well use cookies to improve and customize your experience if you continue to browse. Below ar All refunds are subject to a 4% processing fee. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. But sometimes, even the best documentation isnt good enough. Contact him at elliott.org/help or chris@elliott.org. But four hours later, I received an automatic reply saying that they checked the transactions and everything is in order. And on case details it says .."The case was closed in your favor!" But no refund, no email no nothing from Paypal. No, you do not always have to return the item if the seller does not bother to respond to a dispute. If you need to refund a PayPal transaction, you can do so in just a few steps from your "Activity" page: Click "All transactions.". PayPal claims it thoroughly reviewed your claim for unauthorized account use. Request a Paypal refund correctly and get your money back FAST! as soon as you open a case,PAYPAL/ebay will withhold the amount from her paypal account,but often seller does not have much money in her PAYPAL account,so Paypal will give her days to transfer fund into her Paypal account to refund you. When you have an issue with a vendor, your first stop is PayPal's Resolution Center. Recently a deliver guy marked my food as delivered while he was still 5min away and I never received it. You are viewing the PayPal Community Archives. Customers file a PayPal Dispute on their orders for two reasons: 1) Item Not Received (INR): The customer placed an order and paid for an item but did not receive it because the merchant was unwilling or unable to fulfill the order. Then follow the instructions below: Click "All Closed Cases" from the "View" drop-down menu. I immediately reported the transactions to PayPal. In case history it says, closed by PayPal . As of May 12th I have still not received a refund or any signs of a refund. In this case, the buyer is claiming they ordered and paid for an item but didn't receive it. I then opened a dispute with PayPal, to which the seller never replied so the case was closed in my favor. I used my bank account for the purchase and not a credit card ( wish I had so I could do a charge back). I wish I read reviews online about their business before sending them money. Transaction not covered., After reviewing your case, we found that the reported transactions were not unauthorized and hence couldnt be covered under PayPal Purchase Protection. I would like PayPal to refund my $303. Select "File a Claim." You must file your claim within 20 days of when the dispute was first opened. Go to your Resolution Center. Christopher Elliotts latest book is How To Be The Worlds Smartest Traveler (National Geographic). I cant open new dispute refund from usenet.nl I signed up for trial on usenet.nl for 14 days but the the service is an scam. Naturally, the fastest option is paying directly with your PayPal account's balance, in which case the refund immediately gets transferred into your account. He send me a message "I will refund when I get my money back from Royal mail, unless eBay decide to refund you prior to then refund. @kernowlassThank you, I don't seem to be able to escalate the dispute to a claim. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I opened a claim on August 6th. and our You are viewing the PayPal Community Archives. Message 2 of 16. I then opened a dispute with PayPal, to which the seller never replied so the case was closed in my favor. I have to say that I have not received the item, but the case is closed due to an unauthorized transaction. Your account was compromised, which means someone got their hands on your password. A dispute is for you to negotiate with the seller and the seller offer a refund or part refund or whatever. I asked " and my money" its fine you will get it back. i am having the same problem but i dont know if i should just wait. If your case is in the dispute phase, you can exchange messages with the other party to try to solve the problem. so i rang ebay urgently within 10 mins of purchase and asked them to cancel the purchase and refund. Is it OK if we also use cookies to show you personalized ads? Example, i would call PP to ask about the case and be told the bank was blocking it, after dozens of emails and calls i was then told the case was in my favor and i should see the refund appear in my bank within a few days, more days past NOTHING, i call back and be told i was misinformed and that i should contact my bank!, i went back and forth 7 times in the last 40 days with this BS, i told them i had recorded the calls where they told me i was been refunded then another person could claim the person i spoke to was new, young and one time she called the agent a intern to literally assert that they all made mistakes and instead blame my bank for blocking the refund..how ever the bank says it is paypal! Due to increasing credit card fees and changes to PayPal's terms and conditions, anyone requesting a refund prior to a group break taking place will be charged a cancellation fee of 5%. He did a nice job on the interior windows. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Join our impressive list of advertisers and supporters that say they saw it in The Post Newspaper. I tried to call Paypal back but there lined were closed ! Here's something that we just learned the hard way - from direct personal experience. Is there anything you can do to help me? All Access Digital offer for just 99 cents! You need that kind of documentation to prove that these were not legitimate charges. For more information, please see our I still haven't received any refund from PayPal, 5 days have passed . send the compensation demand letter to the merchant directly and include the VISA or Mastercard codes relevant to your case. 1999-2023 PayPal, Inc. All rights reserved. To get a PRESTO card refund, your card must be added to a PRESTO Account. No explanation, no bill, nothing. If you purchased your item on eBay, you may be able to file a claim with eBay by going to the eBay Resolution Center. It's important to know that disputes which are not escalated within the 20 days will be . Paypal say allow 30 days but I have never waited longer than a week for mine, however that depends a lot on what country you are in. I was told by a rather, rushed sounding agent that, I have wait 10 days to open a case.I pointed out . This seems a very fast response, considering they said it would take up to 10 days to investigate. However if you funded the original Paypal payment to the seller with a card then it won't go back to your paypal balance.Once marked as completed it will automatically go back to your card. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. Leave the Archive. Use the seller's email you find there to send a refund request to the merchant. Paypal instructed me to send the goods back by a tracking service and they would refund the cost of the item and 15 of the 18.55 postage costs. I list the names, numbers and email addresses of the executives at PayPal on my nonprofit consumer advocacy site. Clearance dates for refunds are estimates, hopefully may clear on monday? I use PayPal sparingly, never above $100, and only from my home computer. if Paypal fails to do so,then you go to your cc issuer and file chargeback,you have 180 days. within 10 days. . Unlike other free checking accounts, this checking account, or "Spending Account," requires no minimum balance. For these charges, Synchrony Bank has a fee reimbursement policy: It will refund ATM fees in the U. The return was being sent from the UK to Israel. My husband got ipads and iphones from SMARTPHONE in the past but through resellers like ebay, backmarket etc, NOT A SINGLE PROBLEM! This is how you can do that: Log into your PayPal account. I shipped the item back to him, but while I was entering the tracking number into the case details, the page showed up as case closed. And on case details it says .."The case was closed in your favor!" I contacted PayPal on your behalf. How did you fund the payment? Case: Hard Case FAIR - The item is in a well-used condition it may have light scratches or wear and need cleaning. If by card, the funds will go back on the card and will take anywhere from a week to 30 days. more than likely they were the ones who closed the account which could explain why no one at Chime . Product Details The Master 76.2-cm (30-in.) mercy doctors near strasbourg. Emailed to paypal now couple times but all I get back is automatic emails which are not any good to me as not explain to my current problem. Dispute management involves helping buyers and sellers arrive at a solution for a dispute that all parties agree with. I then called paypal and told them i was seeking a solution either via Paypal or the bank, so because i mentioned i called the bank (no case opened yet) paypal immediately claimed the bank was blocking them from refunding me the money., i asked the bank how long they would take to refund me and after they looked at the documents they said 45 days!, i was like no way..so they assured me they where not blocking anything in emails which i shared with paypal later., regardless, paypal after confirmed i returned the item they told me i had to wait up to 75 days for a refund! It feels like a computer generated the email and that PayPal didnt bother to get a person involved in your case. PayPal snubbed me after a fraudster shut my account. Within 30 minutes, I received an email that PayPal had again denied my claim, and they added that Based on our review, we found this transaction is consistent with your PayPal payment history.. Its not just the swiftness of PayPals verdict thats troubling. How to cancel a paypal transaction frommybank account. Click on "Report a Problem" to open what the company calls a . Today with I see on my account, with no email from PayPal, see the case has been close. The process can include identifying and addressing the issue, facilitating communication between the buyer and seller, and finding ways to resolve the dispute in a mutually satisfactory manner. A: Wow, that was fast. Privacy Policy. I had not. Instead, it looks like you received an automated email that suggested no human eyes ever had a chance to review your complaint. Leave the Archive. From my point of view if buyer or seller cannot process dispute which was opened by them self'sshould not effect other party which was communicatedand do everything to solve issue. The $6 cost to buy the card is non-refundable. Border security, tax relief and raises top list, NASA Spacewalk Sets Stage for Future Solar Power Systems, DOWN HOME WITH GALVESTON COUNTY DEMOCRATIC PARTY CHAIR, AMOCO Federal Credit Unions executive leadership team at its 85, Dickinson alum Chris Welch added more trophies, Dickinson High School livestock judging team. Opened in 2003, The Post Newspaper wanted to provide an alternate information source for the local communities covering local news in a positive way and reporting facts to our readers. It was on ebay Germany. did you receive your refund yet? Name Address And Bank Bluebird. PayPal Refund Time. I would retain the item however, in case the seller appeals paypal's decision and item return is required down the track, which I think is unlikely given paypals recent advice to you, however better safe than sorry. Re: Account hacked and closed. It is not what they offer. Enter your Username and Password and click on Log In ; Step 3. What happens if the seller has no funds to issue r What happens if the seller has no funds to issue refund. Buyers files disputes/claims directly through PayPal (Resolution Center or phone call) Dispute phase: The buyer and the seller can come to a resolution without PayPal's involvement . document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); @2022 - All Right Reserved. Ive lost $900 and PayPal is not supporting me. We would not just close a dispute without having a reason for closing the case. There is a lot of confusion from people in regards to eBay and PayPal disputes. PayPal sent me an email saying the dispute will be closed in my favor because the seller has decided to issue a refund. No goods or refund after my case was closed :(. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. If the seller doesn't respond, the claim will automatically close in the buyer's favor, and a full refund will be issued. Yes . Closed paypal caes can not be reopened link. Why are there $900 in fraudulent charges on Saleh Tavassolis PayPal account? But no refund. Q: I recently received seven fraudulent transactions on my PayPal account. Problem Solved: PayPal brushed off a fraudulent, Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Reddit (Opens in new window), Los Gatos: Hundreds still without power as Black Road repair project finishes early, Problem Solved: PayPal brushed off a fraudulent charge on my account, After a long delay, De La Souls music arrives on streaming services, Colorado house where JonBenet Ramsey was found dead listed for sale for almost $7 million, Survey: Lack of money the top reason more Americans are not traveling this year, Stanford University sues Santa Clara County to give tax relief to faculty homeowners, Why egg prices are high and California lost its lead. What is more, the case has been closed but on the progressbar, it says " under review by PayPal, estimated resolution 24th of December". The best advice I can give you is to call eBay directly on 0800 358 6551 in order to determine the exact status of the dispute through your eBay account. Click View next to the dispute you want to close. I recorded phone conversations with paypal catching them lying to me many times, i would demand to speak to managers and was promised to get a call backnothing! I then saw on my PayPal account transactions a refund for $1975 pending until the 14th. If your initial attempt to resolve the problem with the seller is unsuccessful, you can escalate your case to a claim. Transfer money online in seconds with PayPal money transfer. GrubHub's customer care team handles cancelled orders on a case-by-case basis, factoring in when the order was place and confirmed, the stated reason, and the customer's order history. In that case, you enter the name, address, and account number of the payee . Exactly four hours later, I received the message that my claim was denied, and they did not discover any unauthorized transaction. In order for us to reduce the likleyhood of this happening, any time a dispute is opened on PayPal and eBay, we would close the PayPal dispute and advise the customer to follow up with the dispute through their eBay account. Privacy Policy. So, the transaction in question was certainly not consistent with my history. Also once they close claimyou cannot open another about same transaction whatare we suppose to do. When I spoke to the second agent he said, CASE CLOSED, you have to open a new case in 9 days if you want your money back. Total Length: 38 in . Hi, I have very similar problem but at this time I am seller. I have had or done neither,so why have they done this and why haven't I received refund before dispute was closed.I have tried ringing seller,no answer and tried ringing papal and was on phone for 5 mins answering silly questions and then told to either hang up or return to main menu again.I am pulling my hair out.Why cant we just talk to people so we can explain problems.Anyone know how i can get my refund. What should I do now? Has anyone else been having a tough time getting a refund lately? PayPal should have worked with you to find out who compromised your account and quickly issued a refund. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. What is the issue? PROBLEM SOLVED: PayPal says case closed on fraudulent transfers. Get Morning Report and other email newsletters. I like the way you kept a careful paper trail. Saleh Tavassoli, Berlin. No answer from customer for few weeks so we email Paypal to look into this matter, as no any communication from buyer's side. Online banking with no monthly fees No monthly account fees No minimum balance fees or requirements Fee-free overdraft up to $2004 on Chime Debit Card purchases 1 / 6 Member-first features Get paid up to two days early with direct deposit2. A step-by-step guide to the PayPal refund policy. By browsing this website, you consent to the use of cookies. A review of your paper trail between you and PayPal raised a few red flags. They have stopped responding to me on twitter so currently on here again waiting for a response. The Case Report is designed for merchants (you) that process large payment volumes best handled through programmatic interfaces. Case Closed, it says. Learn more and manage your cookies, Fix transaction and account related issues, Join the discussion with PayPal customers, Get help with using any of our PayPal products, Find out how PayPal works for your business. thank you. On the Summary page, click on the transaction you want to cancel. You can check the status of your case at any time in your Resolution Center. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. I said no, and as he canceled the item, so could he refund the money. When this dispute was closed recently, you should have been sent an email advising exactly why the case was closed. PayPal sent me an email saying the dispute will be closed in my favor because the seller has decided to issue a refund. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. Christopher Elliott is the chief advocacy officer of Elliott Advocacy, a nonprofit organization that helps consumers resolve their problems. Seller refused , on bases that he never canceled the item, and PayPal would not allow him to refund the money as it was being held. Select "Issue a refund." Enter the refund amount. This content may be old or outdated. You've already filed a case for this transaction. So an item not received case that I had opened was closed in my favour on April 25. CLAIM CLOSED AFTER 5 DAYS BUT NO REFUND .HOW CAN THIS BE? If paid with PayPal balance it should be instant or is bank payment, it may take 3-7 business days and will go back to your PayPal balance. If that fails then if you funded the payment via a card then contact the card issuer and see if they will chargeback for you. Getting in contact with paypal has been spotty, so far only been able to get what . I cannot report the problem. When you purchase an item then Paypal credit the seller for you, this is so there is no delay in the despatch of . I bought an iPhone for 450.00, the seller and I agreed shipping but the seller did not ship the item, he then sent a refund via an invalid e check on PayPal. If your dispute has been escalated to a claim, click View to see the latest status. If it had, then it would have found the payment was not made from my computer, and, most likely, not from within my country. If you file a dispute with Paypal - and then escalate it to a claim, as Paypal encourages you to do - there is only one situation in which Paypal won't then immediately dismiss your claim, making it a win for a non-compliant, non-responsive, or just plain sleazy seller. To appeal a case decision, navigate to the PayPal website, sign in to your account and click "Resolution Center," located at the top of the screen. . Once a case is closed, it can't be reopened or escalated to a claim. It reversed all the charges. In August I opened a dispute (which the seller tried to fight) and she eventually gave up, called PayPal and said to issue the refund. I cannot report the problem. Hopefully, that would have generated a response from a real person. I bought an item for $1,975 back in June. We have sold full color used printer part 150, after few weeks customer open dispute - part damaged? Paypal have now closed the case and I have received an email stating that I have reported that the claim has been amicably settled. I am fully aware that if I close this case I will lose my guarantee for a refund and I find this request from the seller a little suspiciuos. However if you can't resolve things and you do not receive a refund then you must escalate to a claim as only when its a claim do paypal get involved. If the seller does respond, PayPal will work to evaluate the information provided and determine the . The case was closed in your favor?! I can't find anything online about what rule I could have possibly broken since all I did was place an order. It was by card, but I have no email from PayPal saying anything. Click the "Appeal" button next to the case you want to appeal. Your source for tips on managing and growing your business with PayPal. No, you don't have to have a bank account to open a PayPal account, but unless you do have one, you can't become "PayPal Verified". Visit the Resolution Center to view the status of your case. Visit the Resolution Center to view the status of your case. PayPal should have carefully investigated your claim, and if the facts are as you say, refunded the $303. Clients will enjoy the comfort of this table with a 6.4-cm (2.5-in.) I called PayPal, as I was confused by this, as no refund had been put in my account . Try contacting PayPal support using social media such as Facebook or Twitter as this works more often than telephoning. PayPal Lied About Their $2,500 "Fine" For Spreading "Misinformation". I was robbed of my money on usenet.nl.