ticketek marketplace refund

Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. I will never purchase anything with you again. <iframe src="https://www.googletagmanager.com/ns.html?id=GTM-K4QMLG" height="0" width="0" style="display:none;visibility:hidden"> </iframe> {"serverDuration": 19, "requestCorrelationId": "88cfe3fd1dbb642d"}. An incident number or report from the Police or relevant traffic authority. Safe, Fast and Verified Cutting-edge production - the likes of which have never been seen before in Australia or New Zealand . Ticketek takes the issue of scalping seriously. I have been trying to get hold of ticketek to request a simple date change for about 2 months now! A refundable ticket from Ticketek is just another Scam (Mostly) to get more of your money. I tried being legitimate by paying extra for refundable tickets, but its almost like they want me to scalp them. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amo Do I need any special hardware or software for print at home tickets? What the hell is that? How did this happen? To read more about Covid-19 please visit our dedicated page here. Find out how we combat fake reviews. ProductReview.com.au has affiliate partnerships. The customer service was super helpful and I got the ticket value back and it sold super quickly. The COVID-19 situation is an unprecedented challenge for our global community and the safety and well-being of our fans and crew will always be our . Where the examination is being provided by a commercial business (not by an educational board). Minus one review!A Vodlobby charge appeared on my Credit Card after booking footie tickets. Instead I was sent the PDF email after the show. i spent 2 hours online and still didn't manage to secure tickets. You may also wish to resell your tickets if you cannot use them. Confirmation that the document cannot be replaced in time for the Booking. Can't get through via phone, specifically says on their correspondence that a refund will be processed in due course so don't contact them. They rapidly charged my credit card, then didn't provide the tickets. chevron_left, Availability & type of seating will vary & is set by the venue. Cool, just upload a goddamn police report. A copy of the travel warning from the Government Agency. Hello fresh has an offer on Ticketek, which is a scam dont click it .They get your card details and charge you for food boxes u didnt order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neals for dishes you cant even eat cuz your allergies.Why is Ticketek promoting hello fresh I got scammed, Im sure anyone else who went for the offer did too . Emergency Services Police, Fire and Rescue Service or other Emergency Services. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amount you paid for your ticket (excluding delivery). A police report or crime number to confirm the theft(Self-declaration not accepted). etc.WHERE IS THE ACCOUNTABILITY? Abhorrently bad process for handling refunds and rescheduling due to illness. Sell tickets directly from your Ticketek Account. I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. Then I looked on Trustpilot at their reviews and really started to worry! Press J to jump to the feed. Well after visiting a Melbourne Ticketek office & calling the phone number twice for a lengthy time, I finally got a lady by the name of Sandie who was really helpful in that I needed to change my concert tickets over to wheelchair companion tickets due to having an operation on my foot only last month & now not able to weight bare for any length of time on this foot. It's criminal and needs serious investigation. Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. You cannot Attend your Booking due to any of the reasons below and have provided the evidence requested below. I cant go now, and when trying to chase a refund you literally have to choose from a bunch of pre approved refund appropriate situations and provide evidence. The other two (2) tickets (also requested for a refund online) were emailed to me on the 23rd of April 2022 and not refunded. Like. I wonder who are these people to get this strong approval from the government to make all the entertaintment ticket sales and grab millions.. It makes you sign up, there are poor instructions, it is not user friendly,it timed me out when I had selected and paid for the tickets. means weather where a Government Agency has issued warnings not to travel which mean. . Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. Wife tested positive on 13th. ?DO NOT BUY TICKETS FROM TICKETEK! means an Illness or accidental Injury to a person in the Booking or an Immediate Relative. The refund period is from Thursday 14 October 2021 to Friday 12 November 2021. Travel insurance and COVID-19: what you need to know. Budjerah: 6:00 6:30pm Share. Links relating to the City of Sydney, and NSW in general - please read our rules before posting. Doors Open: 5:00pm Check to see if they have an online lodge system. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. the company or organisation that is responsible for the running of the booking, Where you cannot provide evidence that the person affected is within the. We missed the show! Any change to your work schedule (other than the specific situations listed under Work Relocation or Emergency Services Recall sections of these terms). Refundable tickets offer enhanced cancellation rights if you can no longer attend an event for one of the listed reasons such as sickness, travel delays and adverse weather. Please note that tickets for Melbourne and Adelaide concerts are still locked and fans will be notified when these tickets are released. Unfortunately I cancelled the credit card I used so AMEX isn't wanting to help either :(, New comments cannot be posted and votes cannot be cast. 2 tertiary educated people wasted 1 hour each of their lives without successful purchase of any tickets. Their system is a joke, you cannot call anyone except an automated machine and even after lodging two tickets I have had no response. A copy of the travel warning from the Government Agency. Doctor A qualified medical practitioner registered and licensed with a recognised professional body. IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. This is not an insurance policy. Here are 8 tips for writing great reviews. Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. I received an error message after purchasing tickets. I always find it crazy that this large organisation with a mainstream brand name is so consistently dodgy. Please also read the General Conditions of Refund. I sent a message via the website and got the pdfs a day or so later. If there is a financial failure of any Transport provider. means an unforeseen circumstance completely outside. Fans will be treated to an array of tracks off his latest album "=" plus hits from across his career. Can never get a refund on tickets and/or speak to someone within Ticketek. Appalling service. So sorry. means a requirement to move address imposed on. ?Dodgy Dodgy company, someone in what ever department should be cracking down on these dodgy companies. I reported the scam to my credit card provider! Are there any age restrictions enforced on my event? It will be Ed's first tour down under since his record breaking 2018 Divide Tour, which saw Ed smash the record of the highest selling tour in history, with a phenomenal 1,006,387 tickets sold across Australia and New Zealand alone. 2023 Trustpilot, Inc. All rights reserved. to then often have to go to their desk at the venue to follow up the issues. IMPORTANT Any translation of this document from English is for assistance and information only. Their phone doesnt answerThey have not responded to emailsThey have not responded to multiple email forms. Almost 90 days and still waiting for my refund back. Doctor A qualified medical practitioner registered and licensed with a recognised professional body. They haven't responded to my emails! Ticketek - Refundable Refundable Tickets Terms We provide refunds if You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I bought three (3) tickets to Aunty Donna's Sydney Enmore Theatre show. Can I purchase multiple orders in one transaction? Zero stars, uselessly run, waste of a time company. New comments cannot be posted and votes cannot be cast. Voluntary relocation or where you are changing employer for a new role. Any reason for refund must not have reasonably foreseeable at the time, Maximum refund value per person will not exceed the total value of their share of the. As it got closer to Christmas I started to worry, as they were to be presents. Sell tickets directly from your Ticketek Account. I paid for tickets to The Mousetrap at the Theatre Royal in Sydney and they were not delivered via email or post. Ive forgotten my password/My password has expired. )~F}WBxv(u4}rg!#xhSOz#<8;oyff%>guhVog{>7:;ylvfx1;'@!FRp}/|E8#L{]V",DL R+g(/*g5+Ux%% VDx&GFGh"F^|DFEG5oP_D-,/N).n}*: kU)uzUAU!a9)sJw\86'J)sKm~s}3O1/s^Jy]2'|_;nda)J4_,xb ULpL1?ybY(Y>0elaua^,p"@SYh)m. Conditions that are unpredictable and the event is more than two months in the future. The website for Ticketek sends you to a website called "refundable" but then they tell you (too late ofcourse) that they can't help you and to go to Ticketek.So you go to Ticketek, then they take ages to do anything, only to forward your request to the theatre directly by which time it is past the time of the show and you can no longer get a refund. They stole my money too. A copy of a notice from the examination body, school, college, university confirming the change of date. Attend participate in, take part in, use, or be present at. Unfortunately spending time with a sick relative does not appear to be one of the reasons they list for a refund, though you might be able to stretch one of the other reasons. I have repeatedly submitted requests for a refund (including relevant evidentiary documentation) but just receive an outdated automated response citing covid as the reason for slow processing. In event of a Refund Application the English language version shall be the basis of settlement. These were purchased 23 Jun and 26 Jun 2021The show was rescheduled, with emails landing on dates very different from the original. They need a better system and more staff it seems. It goes against our guidelines to offer incentives for reviews. If there is a financial failure of any Transport provider. Three years after buying multiple tickets for a cancelled concert I still havent received a refund. Now I would have to take it to NCAT to remediation to get a refund, which likely costs the same as the tickets I had the same experience as OP, had bought tickets to the NRL and specifically got refundable ones. Any vehicleYouplan to use during theBooking. Simply do not try to contact them in any way shape or form.Worst customer service. (Receipt required for Doctors note refund up to $100 or equivalent). Do not purchase through ticketek marketplace if you can and recommend any event does not use ticketek. Once got a response to an email because I didnt purchase the ticket wont gi. Any vehicle You plan to use during the Booking. My mate's dad got covid (positive RAT) and so him and his household opted not to come up to Brisbane that weekend. Surely there is an industry ombudsman or regulator we can all lodge complaints too.Dodgy!! Booked family ticket for 4- Aus vs SL ticket on Thursday 10 Feb 2022. Buy guaranteed tickets for sold out events at a fair price. Why is this company even allowed to operate?????? Any translation of this document from English is for assistance and information only. The best person in the world. Fans should only purchase tickets from the official ticketing agencies listed at edsheeran.com or frontiertouring.com/edsheeran. Press question mark to learn the rest of the keyboard shortcuts. Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: The following words or phrases have the meaning shown below wherever they appear in bold in this document. Are Refundable tickets available through Ticketek Marketplace? Why does Ticketek Marketplace charge fees? This meant that I had to sit & concert was standing room only. Maisie Peters: 7:00 7:45pm Tixel is a safe ticket marketplace to trade tickets from Ticketek. We may consider other Emergency Circumstances at our discretion. IfYoudid not make reasonable alternative arrangements to AttendtheBooking. They are the shittest service in Australia. Where You are the business owner or registered Director, or a member of Your family is. To resell an Ticketek ticket, simply login to your account and select which tickets you wish to list for sale. Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where You are worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. Where You are the business owner or registered Director, or a member of Your family is. I got tickets to a concert from ticketek that got cancelled of covid. A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. I was certainly given the runaround by others who I had dealt with. Where You have not been physically examined by a Doctor prior to the date of the Booking. Why is your site permanently unavailable. Any evidence requested by our Customer Experience Team to verify the emergency circumstances. Safe, Fast and Verified Just fake a doctors note, cant imagine they review them too carefully. If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. Safe, Fast and Verified Automatic Refunds Clunky unhelpful booking site for Mary Poppins Melbourne. The following words or phrases have the meaning shown below wherever they appear in bold in this document. Their contact phone number is a recorded message repeating the same excuse that redirects you to the website. if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. I will NEVER buy tickets from this company again! Send them an inquiry many times and they are not answering! If there was a Zero Id use thatDO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or mediaAppalling and illegal to not meet their 10d refund policy. They rapidly charged my credit card, then didn't provide the tickets. What to do?? Don't EVER buy for a friend, NIGHTMARE. Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. This is not an insurance policy. How insensitive is that. We use dedicated people and clever technology to safeguard our platform. Buy guaranteed tickets for sold out events at a fair price. Ticketek wastes YOUR TIME like it doesn't matter. The fact that nobody at Ticketek seems to care about this issue and that I have been repeatedly ignored is actually more distressing than the $265 that I am out of pocketTrustpilot should give the option of assigning zero stars for companies like Ticketek. They do but its retarded. I bought tickets to and event halfway through last year, tried to call them on a number of occasions and tried to email them, i unable to get in contact with anyone they have set up their phone lines and email systems that way intensionally. Wouldn't refund me for an event I bought tickets for in 2019 that has been cancelled and rescheduled like 6 times because of COVID. failed the examination previously and had to re-sit. is cancelled, postponed or cannot be fulfilled by the. Voluntary relocation or where you are changing employer for a new role. To read more about Covid-19 please visit our dedicated page here. Adverse weather with no Government Agency warnings not to travel. What can I do if my tickets are lost, damaged or stolen? Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. Absolutely appealing customer service!!!!! Had to give 3 revised medical certificates because they didn't have enough detail about why I was sick, which honestly they shouldn't be allowed to do. Maximum refund value will not exceed 10,000 GBP or local currency equivalent. Immediate household persons living together at the same permanent address. I've bumped the ticket by responding as recently as January 2023. Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan-to-Fan ticket sales. ve out any inforation, for heavens sake when its given as a gift how are you supposed to give information you simply dont have acsess too??? We discuss whether its cheaper to book your trip yourself or through a travel agent, and go through some money-saving tips for during the planning stage. Any temporary relocation for work must be for a period of at least 3 months.