Boarding times can vary by itinerary and by stateroom number, please check your e-docs. In all cases, you must take account of payments received from any airline or other supplier in connection with your claim. I have never heard of a grace period. If you have booked a cruise-only holiday with us you should expect to receive from the travel agent a confirmation invoice issued by us, which shows that we are responsible for the cruise part of your holiday only. Whilst every effort is made to ensure the accuracy of the brochure and prices at the time of printing, regrettably errors do occasionally occur. Please ensure you obtain a copy of these from your travel organiser before or at the time of booking. 1.5 What happens to money paid to a travel agent? Company Information Celebrity Cruises Inc. doing business as Celebrity Cruises is a subsidiary of Royal Caribbean Cruises Ltd, a registered Liberian company with principal place of business at 1050 Caribbean Way, Miami, Florida, (company Number C-59735). force majeure as defined in section 5.10. We will offer you at least one alternative holiday of equivalent or higher standard for which you will not be asked to pay any more than the price of the original holiday. This information includes certain data set out in your passport, emergency contact information and insurance including the medical cover provided by the insurance provider. However, the exact location of the stateroom on the ship will be allocated by us (at our discretion) and at any time up until checking in at the Port. If the particular services which gave rise to the claim or complaint complied with local standards, laws and regulations applicable to those services at the time, the services will be treated as having been properly provided. . If you request a change within 69 days of departure, this may be treated as a cancellation of your original booking and cancellation charges as set out in these terms and conditions will be payable (see section 1.10 above). If you discover the loss, delay or damage when on board, you must immediately report it to the Guest Relations Desk. If the value of the Future Cruise Credit covers the full deposit amount, no additional funds will be owed until the Final Payment due date, at which time any cruise fare balance and taxes/fees must be paid using another form of payment. Sometimes the ATOL Certificate we supply to you may state that the flights are yet to be assigned, in which case, as soon as your flights are allocated, a new ATOL Certificate will be issued to you. Some medical assistance and some special meal requests may incur a charge by the airline, which will be invoiced accordingly. In this event, you will be required to pay any outstanding balance due (if any) directly to us (or any other travel agent nominated by us) in accordance with these booking conditions in order to receive your holiday. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so. For the avoidance of doubt, where your travel agent makes all the arrangements for you and such arrangements involve services supplied by suppliers other than ourselves we will not have any contractual liability to you in these circumstances. At the time of booking (or as soon as possible if the condition arises after booking) you must tell your travel agent (or us if booking direct) in writing about any assistance or requirements that you have relating to accommodation, seating or services on your holiday including medical assistance or a requirement to bring medical equipment onto the cruise. Leave April 18 on a 15 day cruise, outside cabin, if that makes a difference. We shall notify you and seek your consent prior to confirming your booking of any variation in any published booking terms, including changes to your deposit or cost of travel. Once your airline tickets have been issued, you must travel as per the itinerary in sequence as originally booked. 1. No action is required on the part of guests or travel agents, and no cancellations will occur until the new final payment date. Given that the transfer and amendment fees are both non-refundable, we would recommend that these amounts are collected from the guest at the time the changes are made, as they will be charged to the booking as part of any cancellation. Unless otherwise agreed, the price does not include non-UK departure taxes or airport improvement tax (on some itineraries this will have to be paid locally); shore excursions and personal expenses (for example, onboard drinks, laundry charges, health and beauty treatments, hairdressing, telephone calls, etc. Security may inspect containers (water bottles, soda bottles, mouthwash, luggage etc.) Some flights will involve a change of aircraft. Pfeil On the one hand, Emin Alper burning days is a low-key but revealing account of the resurgence of . To ensure a healthy sailing, we request that guests complete a questionnaire at check-in to confirm if they are suffering from or showing symptoms of gastrointestinal type illness or other illnesses that spread easily from person to person. Please be advised that if your booking was made prior to 01/07/2021, the final payment is due 57 days prior to the start of your cruise. Please note we do not have any liability to you in these circumstances. We will only be liable for any air travel that has been booked as part of a standard fly cruise package or build your own package that incorporates flight services. Our descriptions may refer to activities that are available in the ports you are visiting. If these are found, they will be confiscated. In the case of damage, destruction, delay or loss of luggage, if we or the airline prove that the damage, destruction, delay or loss was caused or contributed to by the negligence or other wrongful act or omission of the person claiming compensation, or the person from whom he or she derives his rights, we and the airline will not be liable for the damage, destruction, delay or loss, to the extent that such negligence or wrongful act or omission caused or contributed to the damage, destruction, delay or loss. Advice on making a complaint is available at www.caa.co.uk. I suppose I'll go ahead and pay it but I am a t. The final payment due date on sailings departing between October 1, 2021, through December 31, 2021, will now have until 30 days prior to sailing to submit full payment. For guests making bookings onboard any of our ships, different cancellation policies may apply. Connecting UK domestic flights are also available from a selection of regional airports. Where we are found to have been negligent this limit is increased to 400,000 SDRs (approximately 379,000). Effective tomorrow, "Celebrity Cruises will retain the full amount of the required deposit paid on Non-refundable rate codes (NRD) that are cancelled outside of final payment. Please see your Confirmation Invoice for further details of our recommended insurance broker. You may then be left at any port or place at which the ship calls without us incurring any liability. All guests should ensure they have appropriate personal travel and medical insurance before departure. My brother-in-law was told by a Celebrity customer service rep, that he would be able to make final payment 3 days after the due date because there is a grace period. Earn points on every sailing and enjoy discounts, offers, and perks that all add up to an even more incredible cruise vacation experience. Problems, so telephoned, cleared it. The final payment date is in three days for the cruise that we are looking at. Copies of the applicable International Conventions and Regulations are available from us on request. This means you are not entitled to make any claim against us which is not expressly permitted by The Athens Convention or which is in excess of the limits provided by The Athens Convention. Such disclosure of personal details will only be made if permitted by the Data Protection Act 2018 or General Data Protection Regulation (as applicable) and any associated legislation. Restrictions apply and this policy is subject to change without notice. Special care must be taken of such items. All Activity; Search; More . peanut head. Any loss, damage or delay, which is not apparent, must be notified to ourselves and the supplier of the service concerned (if it is not us) within 15 days of departure from the ship or the end of your using the service in question. Enjoy up to 75% off your second guests cruise fare and save up to an additional 1,200 per room.*. If you choose not to contact your Airline in advance of travel then we would recommend that you check-in early for your flight, as flights are often full and your choice of seats may not be available. These activities are provided by local operators who are entirely independent of us and we act as the agent for these operators. Does everyone booked on the Galaxy on Thanksgiving Day have the same final payment date? Final Payment Due Date: 1 to 5 nights : Sky Suites or lower Celebrity Suites or higher : $100 per person $200 per person : 75 days prior to sailing . These detail our health screening and testing processes before you sail to ensure that you do not have COVID-19. Whilst the dates of your outward and return flights will be advised at the time of booking, the flight timings and/or routing may not be shown on your Confirmation Invoice. We are unable to guarantee or accept responsibility that the food served in any other food establishment on board ship will be able to cater for specific dietary requirements and food intolerances. Ships' Registry: Malta and Ecuador. Gallery . If you are unable to complete the online check-in process, this may be due to an outstanding balance on your booking. Such promotional GTY categories are defined as follows: XC - Concierge Class balcony stateroom. On our standard fly/cruise package holidays, we offer flight departures from a selection of UK airports. By using, participating in, engaging, or booking any recreational activities onboard, you acknowledge, agree and understand that the risk warnings contained above constitute a risk warning for the purposes of the relevant legislation. If you have booked via a travel agent, please speak to your travel agent so that the funds can be transferred to us, so you can then complete your online check-in. Please note that only fully fit and able-bodied guests may occupy exit row seats on aircraft. . We will do so as soon as we become aware of the error. All sums you receive or are entitled to receive from the airline concerned by virtue of these Regulations represent the full amount of your entitlement to compensation or any other payment arising from such cancellation, delay, downgrading or denied boarding. You must also give us details of any relevant insurance coverage you hold. If transportation costs or dues, taxes or fees payable for services such as landing taxes or embarkation or disembarkation fees at ports or airports increase or decrease or our costs increase or decrease as a result of any adverse or favorable changes in the exchange rates which have been used to calculate the cost of your holiday. If you have a specific requirement, stateroom location, or are travelling with family or friends (especially children) you want to be near, then we suggest you do not book a GTY. Please note, the transfer fee is a non-refundable amount, which will be included in any cancellation charges as detailed in section 1.10 above. If you have booked via a travel agent, please speak to your travel agent so that they can ensure that all funds have been transferred to us to allow you to complete your online check-in. That typically can be done while you are on with them to confirm the receipt of the email. While every effort is made to ensure the accuracy of both our brochure and our website content, regrettably errors do occasionally occur from time to time, and information contained in our brochures may have changed since printing. I just spoke with Celebrity and they have extended their final payment deadlines to 60 day prior to sailing but only for sailings through March 31, 2022. We may also need to collect other personal details such as your nationality, citizenship, gender and passport details in addition to the details mentioned above. We may not be able to inform you of your flight timings and routing for bookings made more than 10 months before departure. If you do not tell us that you wish to choose either of these options within this period of time, we are entitled to assume that you do not wish to do so and will pay the surcharge. However, generally a standard fly/cruise package price includes the following: full board accommodation and entertainment* on board ship; drinks, wifi and tips, return international flights and connecting flights (where applicable); UK departure tax; port and airport transfers to and from the ship and the provision of representatives at some overseas arrival airports on standard departure dates and all relevant taxes excluding those set out below. The value of the original FCC will now be added to the new FCC at 100% of its original value, plus 125% of any amount paid on the sailing Royal Caribbean cancelled because of the pandemic. In the event that there are any increased costs in making such changes e.g. * A charge may be made for some entertainment activities on board. (c) cancelling or accepting the cancellation in which case you will receive a full and quick refund of all monies you have paid to us within 14 days of such cancellation. Guests who violate any alcohol policies, (over consume, provide alcohol to people under stated age above, demonstrate irresponsible behaviour, or attempt to conceal alcoholic items at security and or luggage check points or any other time), may be disembarked or not allowed to board, at their own expense, in accordance with our Guest Conduct Policy. Unless specifically agreed by us in writing at the time of booking, we cannot accept any booking that is conditional on a special request being satisfied. The potential dangers and risks associated with these activities may include but are not limited to difficult and dangerous terrain, physical exertion for long periods, extremes of weather including sudden and unexpected changes and evacuation difficulties in the event of injury. All Rights Reserved. I remember it use to be 60, then 65, 70 and sometimes more. For this deposit, the cruise line will require that you pay either a flat rate, anywhere from $100 to $1,000 per person, or a percentage of your final fare, anywhere from 10% to 25%. 1.11 Can I make changes to my booking after it has been confirmed? It is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. Please note: if you have booked one of our cruises to the Galapagos Islands onboard Celebrity Xpedition Class ships the tour operator of the part of the cruise holiday that starts in Quito is Islas Galapagos Turismo y Vapores C.A. From time to time we may have various common interest groups onboard attending for example conventions, conferences, seminars, training courses, competitions, tournaments or specialty holidays such as cookery and dancing courses. Celebrity Cruises; Cruise Critic Community. Once your GTY stateroom has been allocated to you, we are unable to accept any changes requested by you. Completing this information will significantly speed up the process for you and will avoid any possible delays and queues on the ship. Until that point, your monies are not protected by our ABTA membership or any other arrangement. Yes. ** FOR TRAVEL AGENTS ONLY **Celebrity Central www.celebritycentral.co.uk is our easy to use travel agent website. Can the Future Cruise Credit be used for the deposit? The General Information & Booking Conditions apply to both on-line and telephone bookings. If 3 or more consecutive sailings are booked, then we will collect a deposit for each of the cruise segments. In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you.) Please be advised that if your booking was made prior to 01/07/2021, the final payment is due 57 days prior to the start of your cruise. For the safety of our guests and crew, there are certain items that are not allowed on board. Subject to the above, we and the airline will only be liable for destruction or loss of, or of damage to, checked luggage on the condition only that the event which caused the destruction, loss or damage took place on board the aircraft or during any period within which the checked luggage was in the charge of the airline. Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of your insurance policy. Some flights may incur a supplement which will be advised at the time of booking. 5.10 What about circumstances which are outside of your control? We cannot accept any responsibility or liability for any valuable or important items, which are not deposited with the Guest Relations Desk or with your hotel (booked with us) for safekeeping. Please refer to the terms and conditions of your debit or credit card for details. Further travel advice can be found on www.fitfortravel.scot.nhs.uk and www.nathnac.org. In some ports the ship will anchor offshore and use smaller boats which hold around 100 people (known as tenders) to transport guests to shore. In appropriate cases we are entitled to ask you to reduce your claim by the amount received from any/all insurance companies. Please check our website for full details. These Booking Conditions are governed by the laws of England and Wales, and any claims or disputes must be resolved by alternative dispute resolution or under the laws and exclusive jurisdiction of the Courts of England and Wales. Should you wish to make any changes to your confirmed holiday, you must notify us in writing as soon as possible. Instead, you must check that your travel organiser has their own ATOL (if your holiday includes any flight(s)) or other appropriate financial security arrangements to protect all monies you pay to that organiser for your holiday and to repatriate you if already abroad (if applicable) in the event of their insolvency. This will also be the case where any property is damaged, delayed or lost whilst not on board or getting on or off the ship but using other services (apart from air travel) which form part of the holiday we have contractually agreed to provide. Our room on the upcoming cruise is perfect, so I decide to check that the room number hasn't changed. It is your responsibility to adequately research any shore excursions and/or activities you intend to participate in and make any relevant enquiries of the third-party operators of same to ensure that you are prepared with appropriate attire for the excursion/activity, including any necessary attire for difficult/dangerous terrain, physical exertion for long periods, and/or extremes of weather. We may also be required, either by law or by applicable third parties (such as Immigration Authorities) to disclose your details for various reasons; for example, in the interests of protecting national security. Where possible, you will be advised of any significant changes to your confirmed itinerary before departure from the UK see section 5.5 below. 2.7 Are there any formal health requirements? The minimum age for infants to sail is six (6) months, as of the date of sailing and twelve (12) months, as of the date of sailing for Transatlantic, Transpacific, Hawaii, Australian, selected South American cruises and other selected cruises. For further information please contact Celebrity Cruises. When we talk about circumstances which are outside our control, we mean any event which we or the supplier of the service in question could not have predicted or avoided even after taking all reasonable care. For details including any cost consequences for making those special arrangements, please email shorexaccess@celebritycruises.com with details of any special requirements. Please check with your airline for details. Please note that items left behind may be destroyed. . And also be prepared for what is likely to be a long hold time on the phone - 45-60minutes+ is typical these days. We may record calls to our call centre for quality and training purposes. . In the event that you do not notify us within these time limits, this may affect our ability to investigate the loss, delay or damage and may impact on the way the complaint is dealt with. Whilst we will endeavour to assist you, we cannot guarantee we will be able to meet any such request. General information on travel vaccinations and a travel health checklist is available on the NHS website. There are. All the flight inclusive cruise holidays in our brochures and on our website are financially protected by the ATOL scheme under our applicable ATOL number. Where you build your own package, if you require transfers you will need to add them to your booking as these are not added automatically. For minors under the age of eighteen (18) at the start of the sailing who are not travelling with at least one of their parents or a legal guardian, written authorisation for an authorised person to accompany the minor must be provided from a parent/legal guardian (see below). We store these images for a short time in case they are needed by investigative authorities. If you or anybody travelling with you wishes to cancel either your/their holiday, you must contact us (if booking direct) or your travel agent and give notice in writing to ensure safe receipt of the cancellation. Providing your chosen holiday is available and we have received all appropriate payments, we will send our Confirmation Invoice to you (if booking direct) or your travel agent. Once your holiday has been terminated in this manner, we will not have any further responsibility towards you. If you or any of persons travelling with you is prevented from taking the holiday, such as due to medical reasons, you/they may give your/their place on the booking to someone else (suggested by you). We are not able to offer flight only bookings. Alternatively, where you have specifically booked online, you may choose to take advantage of the EU Online Dispute Resolution Service, full details of which are available at http://ec.europa.eu/odr. If you're looking for more information on how to change a potentially impacted trip, please visit our Customer Service Portal. Please note: If your flight is cancelled or delayed, your flight ticket is downgraded or boarding is denied by your airline in circumstances which would entitle you to claim compensation against the airline under EC Regulation No 261/2004 - the Denied Boarding Regulations 2004 or the Montreal Convention, you must pursue the airline for the compensation due to you. Celebrity Cruises and the Master of the ship have the right to omit or substitute any port(s), call at any additional port(s), vary the order of call for ports, change the time of arrival at, departure from or time spent at any port of call, deviate from the advertised itinerary in any way or substitute another ship. Guests will go to a tender platform from which you will board the tender. Terms and conditions for those travelling in a group are different to those that apply to individual bookings. If you have booked a cruise to the Galapagos Islands onboard a Celebrity Xpedition Class ship, please note that air carriers flying between Quito and Baltra typically limit the baggage allowance per guest to one checked piece of luggage not exceeding 20kgs and a small carry-on bag. How far out if final payment due? Our procedures may change, and we will inform you of any changes at the time of booking or as soon as possible thereafter. Please note that we operate a live pricing model which means that the prices of our cruises, flights, hotels and transfers change on a regular basis, according to supply and demand. Generally, if you cancel you will have to pay the cancellation charges set out below on the total price of the booking: For cancellations received, the following cancellations charges will apply: For bookings confirmed prior to 1 July 2021: 5 days or less: 100%, 6 to 14 days: 90%, 15 to 28 days: 75%, 29 to 56 days: 50%, 57 days or more: Deposit only (including any increased deposit amount to cover the booking of non-refundable items).
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