You may be required to present additional or different travel documents when entering foreign countries, including some countries in the Western Hemisphere. I don't have a problem with a hold for prepaid tips. Holland America Cruises is currently running a special cruise deal that offers free balcony upgrades and bonus onboard credits of up to $400. At the airport, please find Holland America Line representatives outside of the customs area or/and at the baggage carousel. I think putting a hold on your credit card for 60 dollars a day for children under 10 seems a little bit excessive. We're sorry, this promotion has ended. Immigration and administrative rules may require the vessel to collect and safeguard guest passports and guests to complete landing cards prior to some ports of call. attention to cameras (including special lenses and video equipment), binoculars, radios, laptop computers, foreign-made watches and other similar appliances. Luxury dining options in the Pinnacle Grill and Rudi's Sel De Mer, featuring the highest quality meat and fish, is available on all ships. Some clearances will require face to face inspections, details will be communicated to you onboard. Guests who have not completed the required check-in prior to departure time are subject to denied boarding. We actually forfeited money on one cruise because we were comped tips, internet and a drink package. Book on board and you can reserve your next cruise at a reduced deposit of only US$100, US$300 or US$1,000 per person and receive a shipboard credit of up to US$500.00 per person. I have found that HAL's ability to track all this information concerning onboard expenditures is limited. From Canalettos authentic Italian cuisine to the Pinnacle Grills steak and seafood, youll experience an amazing culinary adventure. Teens Program (ages 13 17): There are no registration or sign in/out procedures for teen programming. On Dressy Nightswe take it up a notch and recommend slacks, skirts, dresses, blouses, collared shirts and jackets. Please complete the Online Check-In process at. For 10- to 20-day voyages, guests will receive two nights: one night at Pinnacle Grill and one night at Canaletto and/or Tamarind. Note: Ground transfers may be purchased between select major airports and the ship and from ship to select major airports on the day of embarkation and disembarkation only, as well as airport to hotel and hotel to airport in Anchorage and Fairbanks. progressive jackpots to a parade of poker games is there for your enjoyment. If you plan on bringing a scooter on the ship, please contact: 1-206-626-7320) or visiting the Shore Excursions Office on board. Holland America's claim that much of the time that they are out of comms range and can't readily get changes made to your account/creditcard are a sham. Personal checks are not accepted on board. Together we can make a tremendous difference! The EDL drivers license, or non-driver photo identification, is offered in the U.S. states of Michigan, New York, Vermont and Washington and in the Canadian provinces of British Columbia, Manitoba, Ontario and Quebec, to applicants that can prove identity and citizenship. Finally, make sure that you label the inside of your carry-on and checked baggage with your name and contact information. Specialty Dining is based on cruise duration and ship type. So forthis 7 day cruise I booked 2 excursions so far and still have OBC leftover to decide on board. : At some point in your travels you may experience an emergency. All HAL approved OBCs were "use or lose" credits and were used first before any TA credits. The Holland America Line Navigator App is your indispensable tool for cruise planning, embarkation, managing your onboard experience and booking shore excursions. The Crew Appreciation charge is paid to Holland America Line team members and represents an important part of their compensation. Follow in the wake of great adventurers in a colorful new world. If all three are on the same account, it will be credited to that account. Holland America Line highly recommends that all guests carry a passport that is valid for at least six months beyond the completion date of your travel. You will have just 1 receipt showing up on your shipboard account. Embarkation Time:Your assigned check-in time is printed on the Boarding Pass page in your Express Docs. Thats because your Future Cruise Consultant has immediate access to Holland America Lines reservation system and can view all availabilities on all sailings. With very limited exceptions (such as some Panama Canal cruises),U.S. law prohibits persons from beginning their cruise in oneU.S. port and ending it in a different U.S. port. We are travelling with our daughter/son in law and two grand children 6 and 10 in two cabins (grandkids with the us of course). You can also use your OBC for laundry service, Bingo, bar events (classes, wine tasting, bar crawls), cooking class (someone just posted that they cost $65! I got all three answers, the last of which (from Seattle) was all "use it or lose it". Visit our Frequently Asked Questions. Stateroom: Your stateroom is furnished with a ship-to-shore telephone which enables you to easily call anywhere in the world, 24 hours a day (inquire with Guest Services for the latest pricing). Learn more, Self-care, anyone? In Australia, call us toll free at 1-800-260-639. When you book on board, you have a much better opportunity of receiving the stateroom or suite that best suits your traveling style; this includes preferred accommodations on our mostpopular and unique itineraries. You may choose to participate in as many (or as few) activities as you wish. We strongly suggest you take the opportunity to visit your Muster Station and familiarize yourself with the route. What I have a problem with is the hold and them actually expecting I could spend up to $60 a day. You will claim your luggage when you arrive at your final airport destination. It is essential that we be notified of any special medical, physical or other requirements you may have (including whether you intend to bring a scooter with you) as soon as possible, preferably at the time of booking, so that we may make our best effort to accommodate you. At the center is Music Walk: an exclusive collection of performances. Learn more, Led by a team of world-class celebrity chefs, our cruise ship dining satisfies your cravings. Luggage Tag Information: Holland America Line is pleased to introduce new Holland America Lines Express Docs cruisedocuments, along with new luggage tags. Cooking facilities onboard are not considered kosher. We have a great responsibility to safeguard the well-beingof people and the oceans we sail upon. I am never surprised when a "home office" has no real clue of the stuff that actual happens on a ship or tour. I've had rental car companies put holds of $300-$500 on my credit card. Therefore, it may be in your best interest to planahead and pack some anti-diarrheal medication with your other medications. Guests needing continuous or intermittent oxygen for chronic conditions must make their own arrangements prior to travel. If we do not have your information by this deadline, you will be unable to sail. We welcome you to consult with your Image Creators for all your photographic needs. The day you board, Holland America Line places an initial hold on your credit or debit card for $60 per person per cruise day ($30.00 per person per day for cruises longer than 25 days). So far we have never seen any missing OBCs. Unsure of your next cruise? Dont put your travel plans at risk; Holland America Line recommends guests utilize a visa service to secure your required documentation. Powered by Invision Community. If you purchase a post-cruise transfer from the Shore Excursions Office while you are on the cruise, that will count as an on-board expense. Upgrade requests, seat assignment changes, and flight changes cannot be accommodated onboard. Designated Smoking Areas, Eurodam, Nieuw Amsterdam, Noordam, Oosterdam, Westerdam, Zuiderdam. This means that, in addition to paying for the cruise, airfare, excursions and incidentals, you also have to budget for that extra $1,200 or at least to not be available to you during that time. For ships without Tamarind, guests will receive three nights: two nights at Pinnacle Grill and one night at Canaletto. I guess we will postpone booking as many shore excursions as possible so we can use our shipboard account and hope none of the tours we postpone are sold out. Please contact the ships Medical Center for any medication requiring refrigeration. Powered by Invision Community. No smoking of any kind will be permitted on any stateroom verandah. Telephone: At some point in your travels you may experience an emergency. ahead and pack some anti-diarrheal medication with your other medications. Usually there is a fee required. Disembarkation is usually completed within two to four hours after the ships arrival. All documentation and immunization requirements are established by government authorities and not by Holland America Line. Dave, we have had the same experience on several cruises. Additionally, you can call the ship directly from the shore. If Holland America Line does not receive the flight information, you will not receive the transfer and will be ineligible for reimbursement of this service. Reconfirm any special transfer requirements for disembarkation with the on board. The Wireless Maritime Service system is available for use when the ship is in international waters. Please verify your documentation requirements prior to sailing, but we highly recommend Green Card holders travel with their passport as an extra precaution. Conserving water results in less energy spent making water, thus saving fuel. Guests should always travel with appropriate clothing and mosquito repellent with DEET or Picaridin to reduce the risk of mosquito bites. Additional information concerning Customs matters will be provided during your cruise. Holland America Line's 150th Anniversary celebration As previously mentioned in the BAGGAGE POLICIES & PACKING ADVICE section, you should not place valuables in your tagged luggage. View current Health Protocolsand Testing and Vaccination FAQs. You may wish to sunbathe, swim or simply find a quiet spot and do nothing at all. Choose traditional pre-set seating and dining times or a flexible open schedule the choice is yours to make prior to departure for your cruise. Gift orders must be prepaid and received two weeks in advance of sailing. Tours are available for purchase up to three days before sailing. Hi! Enjoy warm sunshine, shimmering seascapes and vibrant cities. But after reading the above post it looks like I will have to have the full 420.00 I'll check this out againOn Carnival I only needed to put down the 200.00. Pleasemake sure that the appropriate baggage tags are affixed to your baggage, because the tags include your departing flight information. Please see the following important information about your luggage tags. If your OBC is from another source, other than Holland, you can get the amount refunded to you. Holland America Line ships have all the amenities and services you expect to find in a fine resort as our valued guests, we dont want you to lack a thing. Reducing waste:Our waste management approach focuses on reducing the volume and toxicity of waste we generate. If it is your day of sailing and this happens to you, please follow these guidelines: Ask the airline to immediately advise our Travel Services Department, or call us yourself at 1-800-628-4771. With this in mind, the following emergency phone numbers are available for your use. ), taking into account all appropriate matters including, but not limited to, weather conditions, ships location, weight of the guest or his or her mobility device, etc. For more details please go to the U.S. Department of States Visa Waiver Program page. I'm not sure why this "issue" crops up every other week, and people go berserk. Should you need anythinga refreshing beverage or a lap blanket an attentive deck steward will be nearby to assist you. You should have it available at the gangway when disembarking so please. Also, luggage tagswill be located near the entrance to the pier area where you will be checking in your luggage. Plus you will receive a reduced deposit and up to US$100 per person in Shipboard Credit with our Future Cruise Deposit program. . if i book a shore excursion prior to boarding can i use onboard credit? Your information is encrypted, secure, easily updated and ready to email or print for yourself, family and friends as often as you wish. Assistance is only available once embarkation has begun, typically not before 11:30 a.m. For disembarkation procedures, please contact Guest Services once on board to advise them of your need for assistance. The amount of compensation will be determined by the difference between the booked fare and the current available fare displayed on HollandAmerica.com the day the request is received by HAL. For your convenience Holland America Line has partnered with two luggage transport services for your convenience. Prescription Marinol, which is used by some as an alternative to marijuana, is permitted. I travel for both business and pleasure, and hotels and rental car companies have signs on their counters explaining the holds, and the implications of the holds for debit cards. Powered by Invision Community. Children must meet minimum age requirements for each age group, at the time of sailing to participate in programming. Just to confirm-- we can use OBC for the daily service charge? Your card will be pre-authorized for US$60 per person for each day for cruises up to 25days and US$30 per person per day for cruises longer than 25 days. The hold starts the day before your cruise (so I have been told) and as soon as your account is reconciled the last night of the cruise, the hold on your card will be removed. Be sure to keep your Express Docs on your person or in your carry-on bag so you can access them easily. Please don't blame me if this turns out not to be true, I'm just relaying what I was told. For special meal arrangements, please contact the Ship Services Department at1-800-541-1576 (or email: hal_ship_services@hollandamerica.com) at least 90 days prior to departure. There are high-risk destinations such as developing countries of Latin America, Africa, the Middle East and Asia, where chlorinated tap water is not available or where hygiene and sanitation are poor. The more efficient we can be with our water use, the less wastewater is generated, treated and discharged when were done using it saving energy and limiting discharges. Medication: Your prescription medication should be kept close at hand in your purse or carry-on bag rather than in your checked baggage. Avoid lines at the airport with boarding pass in hand and no luggage to check you can proceed directly to Security. Promotion is based on promotion code(s) N2 and based on double occupancy. Also, stop your newspaper delivery or have a friend or neighbor take them in for you. For voyages that depart from and return to Australia and/or NewZealand, these policies and the legal drinking age apply to guests 18 years or over. As such, all weapons and dangerous devices are prohibited and may result in denied boarding. What will you do today? The U.S. dollar is the only currency accepted on board Holland America Line ships. I will have travellers checks to cover my account. For this reason: Scooters and other mobility equipment are required to be securely stored and charged in the guests stateroom when not in use and may not be stored in hallways or elevator lobbies. Therefore I will have to have a hold put on my card for $420X6. For our family of three alone, the hold would have been more than $1200 (maybe more than $1400; can't remember right now). For more information contact Royal Ocean Events at 1-888-475-5511 or 1-604-940-1181. This includes your boarding pass, itinerary, any applicable vouchers, and if you booked air with Holland America Line, air travel information. In our case, we always take the refund in cash to avoid losses due to currency conversion. We also strongly suggest that you carry or otherwise keep with you important items such as perishables, cash, credit or debit cards, jewelry, gold, silver or similar valuables, securities, financial instruments, records or other valuable or business documents, laptop computers, cellular telephones, cameras, or other video or electronic equipment, hearing aids, electric wheelchairs, scooters, binoculars, film, videotape, computer disks, audio disks, tapesor CDs. Thus you have fewer receipts to check at the end of the cruise -- this is great for longer cruises. Also, although not required at the ship gangway, you may be required to present a valid picture ID to pass through terminal security. Cash deposits can be made on the last day of the cruise. Tourist/visa requirements are determined by passport nationality, not by country of residence. Arriving by Air: Holland America Line representatives will be stationedin the airport baggage claim area or outside the customs area (depending on local customs regulations), to greet guests and assist those who are eligible to be transferred to the pier. When you buy cocktails, bottled water, sodas, anything from any bar, a 15% gratuity is automatically added on. Promotional credits are nonrefundable. Dial 1-800-993-5483 (US). Im sure it will all work out and if we can buy them an excursion and drinks that will be great. It is how it is. You will be able to leave a comment after signing in, By Offer expires November 15, 2022. These requirements are established by the countries you are visiting and not by Holland America Line. All values herein are in USD. Water in plastic bottles will not be allowed onboard in any quantity, including in ports of call. Rather than adding extra to hotel service charge, you can also donate to crew fund. In the evening youll find a wide variety of music and entertainment, award winning production shows, theme nights, movies and more! Guests returning to the United States can also check the official website of U.S. Customs at cbp.gov/. All onboard purchases and services are charged to your account by using your stateroom keycard. When users phones pick the shipboard signal, their phone will usually display cellularatsea, Ship Roam or 901-18. If for some reason you have not completed your Online Check-in process at least 3 days prior to departure, you will still be able to print your Express Docs, including the boarding pass, up to the departure date.
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