Viagogo Reviews - 1,772 Reviews of Viagogo.com | Sitejabber It has ordered Viagogo to sell StubHubs international business, including the Spanish operation at the centre of fraud allegations, to satisfy competition concerns. I made a 32k loss when I sold my parents' house in 1989: Can I still use it to cut a capital gains tax bill now? If Viagogo does not tell you about a restriction on a ticket, it may not be honored at the venue. Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. If You have a dispute with one or more members, You release viagogo and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute. Fast forward a few years, and the details she entered were still saved on your account. Borrowing on cars balloons to record levels: Some 41BILLION was locked up in motor finance last year - is this a worry during a cost-of-living squeeze? Viagogo aims to provide ticket buyers with the widest possible choice of tickets to events across the world and helps ticket sellers ranging from individuals with a spare ticket to large multi-national event organizers reach a global audience. 2.3 Username and Password. 6.8 All Sales are Final. Like. To register, You must provide your real name, address, phone number, and email address. You also say that despite being in contact with them for months, Viagogo only recently told you which bank the card that the money had gone to was with, which was what triggered your memory of the old account. 7.1 Ownership of Intellectual Property. 4.2 Stolen Property. To be a member of this Site, You must agree to accept the terms in this Agreement. Does Viagogo pay their employees well? We are not involved in the actual transactions between Buyers and Sellers. 6.2 Waiver of Consequential Damages; Liability Limit. Are investors underestimating the impact of rate rises? We only recommend purchasing tickets from AXS.com, the AXS contact centre, the venue box office, or the official venue . The website is back targeting Australian events just months after it was ordered to pay a $7 million fine when the Federal Court found last year it broke four consumer laws, including previously misleading consumers "it was the 'official' seller of tickets to particular events when it was not." Buying tickets to events | ACCC the particular seat or standing area your ticket is for, including the block of seats and row number. viagogo Entertainment Inc, which is registered in Delaware, United States of America, offers a service on its Internet site at the address www.viagogo.com (hereafter, the Viagogo Platform) that brings together sellers (the Sellers) of tickets for shows or sporting events (the Tickets) and buyers (the Buyers) for these same Tickets. Exclusive: calls for investigations after test purchases indicate fraudulent practice of speculative ticketing. Choose from countless Cash Back deals & discounts, also from your favorite brands & online stores. Viagogo is currently one of the world's largest ticket marketplace, and were one of the first ticket vendors to see major success online. The information provided by Viagogo for GES is incorrect but the Guardian has established an link between the two companies. We do not control the information provided by other users which is made available through the Site. Cons: Viagogo Reviews. What are the viagogo Terms and Conditions? Helen Crane, This is Money, replies:This tricky ticket issue has been going on for quite some time. 2.12 Seller Payment. Three major secondary ticketing sites - StubHub, Get Me In and Seatwave - have formally committed to ensuring better information will . For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. Our street address is 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA. 1,774 reviews for Viagogo, 1.3 stars: '***Beware of buying through Viagogo - this ticket sale service is not what you think*** Ticket Price inflated by 400% No tickets provided once purchased Incorrect information given Utter SCAM I recently bought some tickets via their website and having read so many 'worse than negative' reviews, I know I have been scammed and am seeking a full refund . The Full Court upheld the finding made in 2019 that Viagogo had falsely represented that it was the 'official' seller of tickets to particular events. To set one payment method as your default, under 'Payment options for selling tickets,' select the 3 dots next to the one you want as a default and then 'Set as default.' See Getting paid for your StubHub sale for info about when to expect payment. But, there are certain scenarios where you're entitled to claim a refund if you purchased from an unauthorised secondary site, and there are steps you can take to get that refund. Crucially in your case, this means that the money was not paid back into the account that you used when you bought the tickets. Ticket reseller Viagogo has been ordered to pay a penalty of $7m for misleading consumers. Be the first to hear about special offers. This fee is displayed in the selling process and covers the cost of marketing your tickets to millions of potential buyers worldwide. If you click on them we may earn a small commission. Letter to ask for a faulty item to be repaired or replaced, Letter to request compensation for cancelled flights, Letter to report a problem with something bought on credit card, Denied Boarding EU Regulation (Regulation 261/2004 EC), a booking fee or service charge for every ticket in your order, the ticket received was invalid or not the ticket the buyer thought they purchased, buyers felt misled, thinking they were buying from a primary vendor, or by the costs and service fees. 2. Unlike Section 75, chargeback isnt a right or law and offers no guarantees, but it is a way your bank may be able to help you. Resale Help - Ticketmaster Help With mycashbacks you get cash back & discounts very easily! This is so we can promote the sale of tickets and items that You list for sale. This fee is displayed in the check-out process and covers the cost of maintaining the viagogo platform, guaranteeing tickets and providing customer service. viagogo - Buy & Sell Concert, Sport & Theater Tickets 9 Dec 2022 - Seller Support Associate . Get the transfer info. Having raised this issue specifically with the CMA back in January, FanFair will now write to [the chief executive of the watchdog] Andrea Coscelli and his enforcement again urging immediate action. Forms must be returned to viagogo 5 working days after receiving them, in order to apply for a refund. 6.7 Third Party Information. Copyright viagogo Entertainment Inc 2023. Why aren't first-time buyers benefitting from an increase in homes if so many buy-to-let landlords are selling up? You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, attorneys, agents and employees, harmless against all liabilities, costs and expenses (including reasonable attorneys fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, attorneys and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. Ticket listings are a representation of actual seat location. Five tips on when to seek help, hiring the right firm and typical costs, Do not sell or share my personal information. Check the accuracy of the security code (also called CVV2 or CVC2) For Visa, Mastercard, Maestro, Switch and Electron this is the last 3 numbers on the back of your debit card. This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. Pay by credit . viagogo provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). What do the ticket split type options mean? Viagogo was ordered by the Federal Court to pay a penalty of $7 million. We do not write articles to promote products. " viagogo has a really high turnover rate and this doesn't only apply to their employees " (in 11 reviews) " Lack of transparency, inflated "perks" " (in 5 reviews) There must be a way, the payment was not accepted yet. The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. There is no standard way to calculate a service charge for particular tickets, but all compulsory fees, whether fixed or variable, must be clearly disclosed at the outset when the ticket price is first displayed. Walker said it was essential that the Switzerland-based company now remove GES SL listings and said a criminal investigation may be warranted. The compilation (meaning the collection, arrangement, and assembly) of all content on the Site is the exclusive property of viagogo and protected by country and international copyright law. The tickets were bought and sold online, using the Viagogo fan resale platform. Government pushed to ease rule stopping 'pension recycling' for tax gain - as critics say it harms older people who return to work, Become a neighbour of Clarkson's Farm: Three Cotswold houses for sale in Chadlington - the village by Diddly Squat, Will spray foam insulation make your property hard to sell or mortgage? Please note this does not include any sales or value added tax that may be payable on viagogos fees. Snoop Dogg Tour 2023. You will need a username and password to access the Site and use the Services. 0. You can update your payment method as long as you haven't yet been paid. Join the 36,151 people who've already reviewed viagogo. That helps us fund This Is Money, and keep it free to use. 2.8 Pay & benefits. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. 6.1 No Warranty. Reiwa 5th Spring Tour Grand Sumo Tickets. They then charge a booking fee on top of the tickets. Contact your bank or credit card company, ask the Financial Ombudsman Service (FOS). Viagogo, based in Geneva, Switzerland, has not disclosed details of its . Note that this is separate from any Tax viagogo is required to charge on its fees. Your experience can help others make better choices. You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. Hi All, I am a new member and have been in contact with Viagogo over the last few days as I looked to purchase Lewis Capaldi tickets on Friday, however the price I was given at the start of the. . What a load of shit, this site needs to GO. Viagogo Review - Is Viagogo Legit? - Ticket-Compare.com If you paid by credit card If youve spent more than 100 and less than 30,000 you can claim on your credit card if something goes wrong. 3.3 Laws and Regulations. Some links in this article may be affiliate links. Musicians condemned Viagogo amid renewed concern about resale websites, which allow fans but also professional ticket touts to sell on music, theatre and sports tickets for profit. 'This is the benefit of working with a regulated and trusted platform like Viagogo. The judge issued an injunction which prevents . 25 April 2018. If an event is rescheduled to another date, your tickets should be valid. This is often referred to as mitigating your loss. Ratings by category. Viagogo sells tickets from one fan to another, so it does not issue refunds instead, it sells the tickets on again and passes the proceeds to the seller. Ensure the debit/credit card details you provided are for a valid card with an expiry date in the future and sufficient funds to cover this order. You had also spent quite some time sending emails and making phone calls back and forth with the company. When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. Save as much as you can and opt for investment trusts over trackers. 3. I want to return my goods, what are my rights? This Agreement is governed by and interpreted in accordance with the laws of the State of Delaware of the United States of America. This, Walker said, indicated that someone acting for GES SL engaged in a fraudulent practice known as speculative selling, which Viagogo has said it does not condone. And the viagogo 100% order guarantee covers both buyers and sellers, so rest assured, we've got . A world famous rockstar who died young wrote me letters in the '60s: If I sell them now for 20k, will I have to pay tax? How Viagogo overcharges its customers - and how to avoid being caught Such notice shall be deemed given one business day after the email is sent. 'Don't buy tickets from Viagogo' - a warning from Martin I resold concert tickets and Viagogo is insisting it paid me - but I The views expressed in the contents above are those of our users and do not necessarily reflect the views of MailOnline. Otherwise the seller may reject your claim saying that you have 'accepted' the tickets. Pros. The companys full name, according to a well-placed source, is Global Experience Solutions. What is the viagogo complaint handling process? You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. You also agree not to separately contact the Buyer at any time for any reason. Issues must be reported within 14 days after receiving the tickets otherwise this will no longer be covered by the viagogo Guarantee. All the tickets you will find on this website are sold by legit agencies and trustworthy sellers. You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. 4.3 Sellers Shall Not Include Promotional Material with Tickets. A second source, with knowledge of that company, said it was run by a senior employee at StubHub in Spain. Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. Jun-18-2021 11:52 AM. Campaigners and security experts said the links between the company and Viagogo raised questions about the resale websites commitment to prevent speculative selling. Tickets may be substituted with comparable or better seat locations without the Buyers approval. 4 July 2019: Following several warnings that viagogo has not done enough to overhaul the way it presents information on its website, the CMA is now moving forward with legal proceedings for. Because the 9 delivery fee refund was coming directly from the company, it was refunded to the card you paid for the original tickets on. Viagogo and StubHub, which are in the middle of a troubled $4bn (2.9bn) merger, have previously come under fire for a series of controversial business practices, including breaches of consumer. When We receive an offer by credit or debit card, We obtain an authorization from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. This does not prevent us from varying these terms without reference to them. I have since learned that Viagogo pay Google well to turn up first in these searches making people believe that . In all transactions there is an onus on the seller to agree to certain terms and conditions, which includes the right to sell a ticket. We do not have knowledge that any of our employees has a relationship with this entity and we will investigate any potential breach of our code of conduct, it added. Your payment will be initiated 10 business days after the event takes place. We will be looking closely at this evidence to ensure that the order has not been breached. If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement.
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