You can select a quantity of tickets in more than one price type e.g Adult, Child etc. Ticket limits apply to ensure fair access to tickets for fans, and as a measure to minimise ticket scalping. No - Most venues have only a small slot in the turnstile where the ticket or mobile phone is inserted to be scanned. You'll be able to purchase tickets from either Ticketeks Web Site, Mobile Site or Call Centre and have them sent directly to your mobile phone. The example above is for an adult barcode. Don't forget to bring your ezyTicket to the event. Please refer to the additional information and conditions on the event page of the Gift Voucher you have been given. For example, you can use eBay's Buy Now function as long as the ticket price is set at face value or below. If you have hard copy Ticketek Gift Voucher, the expiry date is listed on your voucher. When booking from overseas, we recommend you choose either of the delivery options below when they are available: Ticketek is unable to guarantee ticket delivery by mail to overseas addresses due to the risk of post being lost in transit. Ticketek will deliver a full-service solution that will utilise the knowledge and relationships of Motorpoint Arena Nottingham's existing ticketing and customer services teams. What are the terms of concession tickets? Ticketek Gift Vouchers are automatically activated 24 hours after purchase, so you need to wait 24 hours after purchase to redeem your Voucher. Ticketek Marketplace - Buy and Sell Tickets What happens if my phone is out of battery or my network coverage is low when I get to the venue? Tickets purchased to General Admission events cannot be refunded should they be lost. You can also opt for Mobile Ticket delivery when purchasing tickets via the Ticketek Call Centre or at any Agency or Box Office by informing the operator or agent. You can also add the details of your credit or debit card ahead of your next Ticketek purchase by visiting the Payment Details page after logging in to your My Ticketek account. To locate a Ticketek Agency or Box Office select, Click on your chosen State to view the agencies and box offices in that region. Once you have logged in, update your information. FAQs 2023 | AFL Membership For example, if the ticket limit for an event is ten tickets then you could buy two and reserve eight, buy four and reserve six and so on. Yes, if you need to visit the full site on your phone for any reason, you can access it by hitting the "Standard Site" link at the base of all pages. Tickets that are detected as being sold or offered for resale in breach of the Ticketek Terms and Conditions may be cancelled without a refund. AFL Members have 2 options regarding entry to a game: General Admission or a Reserved Seat. Will the Mobile Ticket scanners at venues work through phone covers? Search Type in a keyword (artist or event name, team, venue, state etc) in the Search field and click 'GO'; OR Select an event category type from the Genre drop-down menu and click 'GO'. Tickets can be purchased via our website here, or over the phone on 1300 722 515. How do I find out the expiry date of my Ticketek Gift Voucher? When will I receive my club of support merchandise pack? Placing seats on hold and redeeming them is limited to online transactions only. No. Don't worry! Tap "Add to Passbook" at the bottom of your mobile ticket. to then often have to go to their desk at the venue to follow up the issues. Alternatively, contact us for help via 1300 722 515 or membership@afl.com.au and they will be able to provide it to you. Once your new card has been printed, your original membership card will be cancelled and a new barcode will be provided to you. Can I purchase tickets through the mobile site? Once you have updated your details click on, Tick the boxes to select the communications you would like to receive, Enter each of your known My Ticketek Sign Ins and click, If this succeeds for your Sign In, please use that Sign In name to access My Ticketek, If you're unable to find a My Ticketek sign in please. Ticketek Pty Ltd (ABN 92 010 129 110) (Ticketek) provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the Seller).Ticketek is committed to working with Sellers to facilitate the accessible and inclusive sale of tickets on this site to all audiences. How do I add my mobile tickets to the Ticket Wallet? Note that General Admission tickets, if lost may not be replaceable therefore we again recommend ezyTicket or Ticketek Mobile Ticket, or registered mail where available, On occassion you will also be asked to complete the Ticketek safeguard ("Captcha"). With a focus on superior customer service, innovative products and market-leading technology, Ticketek processes more than 18 million tickets to over 5,000+ New Zealand events per year. You can redeem your Ticketek Gift Voucher online by: Ticketek Gift Vouchers may also be redeemed in person at a Ticketek Agency or over the phone through the Ticketek Call Centre. What can I redeem my Ticketek Gift Voucher for? Tickets will not be issued to persons other than the credit/debit card holder. Ticketek may cancel an order made as a result of any such error, although in the case of a pricing error Ticketek will endeavour to contact you to give you the option of purchasing the ticket at the correct price. The website will still select the best available within the section you have chosen, You can only select on price category at this stage. It's the fastest way to buy tickets for your next live experience, receive event alerts and access your mobile tickets to view and share with friends. The new Apple Passbook application allows you to organise your mobile tickets, boarding passes, vouchers and more in one place for easy access, and will be available to users of the new iPhone 5 as well as existing iPhone users who upgrade to iOS 6. Why can my friends (invitees) only purchase the held tickets one at a time? You can also update your credit or debit card details while you are logged into your My Ticketek account and navigating to the Payment Details page. Where possible, we approach eBay, via its VERO program, to have copyright infringing listings removed from its site. General Admission (GA) is the term used to describe a venue where there is no reserved seating for patrons. Alternatively, contact us for help via 1300 722 515 or membership@afl.com.au and they will be able to provide it to you. Where concessions are applicable, suitable and valid identification must be provided for collection of tickets and at the event. Select your desired area, then select the $0 member ticket. Do I need to be logged in to see 'My Events' and if so how do I know? The MCG does apply an additional transaction fee. There are several ways to find one of the many events on the Ticketek website: Please refer to the relevant section of the Ticketek Website Terms of Use. <>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S>> Can I use my existing Ticketek Gift Voucher to purchase another Ticketek Gift Voucher? What is the policy regarding juniors accessing tickets at the MCG and Marvel Stadium? AFL Membership will provide match-specific information about the ticket redemption process prior to each game. Requesting a password reset during the on-sale will use your time limit. Staff are amazing under the circumstances," a third said. PDF CONCESSION & JUNIOR POLICIES - Ticketmaster Sign In is displayed at the top of the 'My Events' section. Select 'Club Members & Public Reserve', enter your barcode number(s) into the space provided, and click 'Unlock tickets' 5. Full Ticketek Refundable terms and conditions of sale can be viewed here. Can I use text or download images, photos and videos from the site? Mobile Tickets may be reissued to the ticket purchaser only, and we recommend that customers contact the Ticketek Call Centre on 132 849 ahead of the event day to do this. How do I gain entry to the venue using Passbook? What if I need accessible seating? If you have not received all of your expected SMS's to the nominated mobile number, please contact the Ticketek Call Centre on 0800. Tickets purchased during a pre-sale will be available for collection after the advertised general public on-sale date. At this time Ticketek NZ cannot post tickets overseas. If you are purchasing multiple tickets in the one transaction, you can elect to enter all of the mobile numbers of your friends to have the tickets sent directly to their phones, or choose to have all of the tickets sent to you to then forward to friends at a later time. The announcement of P!NK's Summer Carnival tour of Australia coincides with the release of her highly anticipated new album, " TRUSTFALL ". When can I request a refund if I have purchased Refundable tickets? Ticketek Gift Vouchers cannot be redeemed for tickets to events where it is a condition that a specific credit or debit card is required to complete the transaction - for example a Visa Entertainment pre-sale. Print this PDF as this will be your access to the event. The user will not be able to view the ticket. Can I forward my Mobile Ticket to a friend? When a My Ticketek customer places seats on hold, the Ticketek website will clearly identify how long their seats will be held for. Hello fresh has an offer on Ticketek, which is a scam don't click it . No, Ticketek Gift Vouchers are not reloadable. The tickets are sold on a first in best dressed basis, meaning that all friends receiving the invite may not be able to get the tickets. Checking this box will securely save the details of credit or debit card for use when making your next Ticketek purchase. Make sure the backlight on your phone is set nice and bright. We also regularly monitor our ticketing system for suspicious transactions. Yes - there should be no issue using a phone that has a clear screen protector. 4 0 obj endobj Sign in or Sign up | Tickets for Sport, Concerts - Ticketek Australia If you are a My Ticketek member and you would like to subscribe: If you have several My Ticketek Sign Ins with the same personal details you may find that some of them are no longer working. Why does Ticketek want to access my Facebook details? I've sent an email invitation but some or all of my friends did not receive them. You can log in with your email address and password to access member only content. You are responsible for knowing the contact details of all attendees in your group. Check your billing and account details. The tickets I am purchasing cost less than the value on my Ticketek Gift Voucher, what happens to the remaining value? Going to ticketek.co.nz, visiting the mobile site or downloading the Ticketek mobile app; Choosing an event on sale and selecting your tickets; Entering the Voucher ID on the payment page; and. How do I make a wheelchair or Accessible Seating booking? Once tickets are added to Passbook, simply open the Apple Passbook app. Discover New Events. These special event Gift Vouchers can only be redeemed through Ticketek Agencies for the events which they relate to. They will be assigned the seats nearest the original purchaser. How to resell a Ticketek ticket - Tixel Blog My Ticketek Ticket Delivery. This message is displayed when there is either an inadequate number of tickets to fulfil your request for adjacent seats eg. Please note that the the confirmation email is not your tickets, the tickets you purchased will be delivered to you by the delivery method chosen during the purchase process. Your ultimate 2023 access | AFL Membership AFL Memberships for the 2023 Toyota AFL Premiership Season are on-sale now. If there is no connectivity at the venue, can Passbook tickets still be accessed? Children aged 0-6 do not require a ticket, however, they must not occupy a seat. We do not send tickets to PO Boxes or business addresses. Do I have to save my credit or debit card details? An event is displayed as "Allocation Exhausted" when all transactions for Ticketek's entire available tickets have been completed. n& ^!$xsC1 E(nnK!d* 8p^38 |w _>c*)iS. Socceroos v Ecuador tickets | CommBank Stadium | Ticketek Australia Please note that the sale of concession tickets through any of Ticketek's sales channels, whether Call Centres or the Internet, may be restricted by the promoter of the event. Your membership number is your account ID and can be found at the top of your membership card or the bottom of an email from AFL Membership. You can access specific privacy information for Friend Spotter . Yes, you can partially refund part of your ticket purchase if your circumstances meet the list of approved reasons. Mobile tickets will automatically be added to your Ticket Wallet when you are signed into your My Ticketek account. From the right hand side of the event page, select your preferred Venue/Location, Date and Performance Time. Group discounts may be offered but do not apply to all events. www.accc.gov.au. What happens if I lose/change my phone or accidentally delete my Mobile Ticket? Terms & Conditions of Sale | Ticketek Australia When contacting AFL Membership, you will be asked to provide us with your membership number/account ID to help us verify your information. Have more questions about Ticketek Gift Vouchers? FAQ allblacks.com Why does the app ask to use your current location the first time it's opened? Will mobile tickets be removed from the Ticket Wallet after an event? Don't worry though, until you finalise your purchase the value will remain on your voucher. Will AFL Membership dining be available at the MCG and Marvel Stadium in 2023? If your Gift Voucher is a pdf, the expiry date is 12 months from the purchase date listed. If you want to buy tickets in more than one price category continue through the purchase process and come back to select more tickets before you make your payment, Now select the quantity of tickets you'd like to purchase. The AFL Reserve is within the Shane Warne Stand at the MCG, and on the wing towards the Harbour Esplanade at Marvel Stadium. iPad, tablet PC, laptop) to gain entry to an event? Ed Sheeran Melbourne concert: Fans left stranded amid Ticketek issues Below is a list of the information you should provide us with in your initial contact: ** Some venues have an exclusive ticketing contract. Restricted view refers to those seats which may have objects which limit the line of sight, When you're happy your selection is correct, click the Go To Payment button. Guest passes can be purchased through Ticketek (MCG) and Ticketmaster (Marvel Stadium). Yes, you are able to use multiple Ticketek Gift Vouchers. Please try again, or try reducing the number of tickets you have selected. I had the opportunity to study abroad in Australia during the summer of my Junior year. I ordered a lanyard with my ticket purchase, when will this arrive? Please see the links below from both Ticketek (MCG) and Ticketmaster (Marvel Stadium) regarding their mobile ticketing processes. This is just another way of conveniently storing and viewing your mobile tickets. Some shows might choose a short hold period of thirty minutes or one hour, others may prefer to allow seats to be held for several days. Ticketek may charge a reasonable fee for the replacement of tickets. On any smart phone, go to ticketek.co.nz in your mobile browser to view the mobile site. General Admission (GA) is an unreserved section/event where seating is not reserved for you. If you purchased online or through our call centre please contact Customer Service for further assistance. If you have been forwarded your Mobile Ticket from a friend, you can add it to your Ticket Wallet by tapping the Share and Save button at the base of your ticket. Can I sell tickets using online auction sites like eBay? Tickets for Sport, Concerts, Theatre, Arts - Ticketek New Zealand You can view the value on your Ticketek Gift Voucher when you enter your Voucher ID on the payment page. However, some events will have unreserved seating where it is first in, best seats. Yes, you can turn on and off notifications and location services at any time within the 'Settings' menu of their iPhone or the app?. The recipient must have an internet-enabled mobile phone to be able to view the Mobile Ticket. Please note that the Payment Details page is not accessible from the mobile site or mobile apps. Can I change to Refundable tickets after I've bought my tickets? Refundable tickets offer enhanced cancellation rights if you can no longer attend an event for one of the listed reasons such as sickness, travel delays and adverse weather. Ticketek may not replace tickets where seating is unallocated (general admission tickets); You should carefully consider the refund and cancellation policies of travel, accommodation and other goods or service providers when making arrangements for attendance at an event. I have a saved the details of my credit or debit card, but I am not getting the option to use it to pay for my tickets? Tour dates Ticketek is selling for the following venues only. Ticketek takes a range of steps in an attempt to reduce the incidence of scalping, which are set out below. If you find yourself at the venue and unable to access your ticket on your mobile phone, please visit the Box Office and they will be able to help you. Change of mind is not an approved reason. Ed Sheeran fans left furious as ticket chaos leaves thousands stranded Am I able to 'top up' my Ticketek Voucher with more credit? You will need to be signed in to make a purchase tickets online, so sign up to My Ticketek and reap the extra benefits membership brings it's FREE! You can only save the details of one credit or debit card to your My Ticketek account at any one time, so if you choose to save newly entered card details they will override any previously saved card details. During my time at Ticketek, I created marketing schedules managing when client's images and ticket sales . When attending the event, you and each attendee in your group agree to assume all risks associated with COVID-19 or other such communicable diseases. 4. endobj Will I be required to pay a transaction or ticketing agent fee as part of the complimentary ticket redemption? On some occasions seats are released closer to the event. To opt in, you simply need to authorise Ticketek to access your Facebook friend details and agree to share your seat details with your friends. Details will be communicated directly to the ticket purchaser if an event is cancelled or rescheduled. In the interests of minimising ticket scalping, Ticketek may change your delivery method to "venue collect" at its discretion. Ticketek routinely mismanages ticket processing which should be simple. No, we cannot refund the additional charge for the Refundable tickets. Ticketek Gift Vouchers are valid for 18 months from their date of purchase. When you are purchasing multiple Mobile Tickets, you can opt to have them all sent to your phone or have each ticket sent to a separate mobile number. What happens if I forget my phone or my battery dies at the venue? Ticketek will only mail tickets to the residential address of the credit/debit card holder. We liaise closely with event organisers on matters related to ticket scalping. ezyTicket is Ticketek's print-at-home PDF ticket and is currently available for selected events only. endobj How will I know when my content is personalised? 3 0 obj 1 0 obj The user in this instance may view the Mobile Ticket on a desktop computer via the link in the confirmation email and print the barcode, or can visit the box office on the day of the event. The credit card pre-fill feature allows you to save time and securely save the details of a credit or debit card to your My Ticketek account to make purchasing tickets even faster. They must present the relevant concession documentation at point of purchase and upon entry to the ground. I've sent an invitation but some or all of my friends did not receive their emails. Ticketek Gift Vouchers can be delivered by post or purchased in person at a Ticketek Agency. Entry to an event may be refused if the authenticity or validity of a ticket is questionable, including because the ticket has been damaged or defaced in any way, or has not been purchased from Ticketek or other authorised points of sale. In the event you are contacted directly by the Government, including the Department of Health for the purposes of contact tracing, you must: (a) make the contact details of your group available to the Government (if you have the consent of each group member to do so); or (b) contact each member of your group, and request that they provide their contact details to the Government directly. Will AFL Membership dining have a priority system in place to access tickets? Ticketek Australia | Official Tickets for Sport, Concerts, Theatre . The Ticketek App connects you to thousands of live events and experiences across concerts, sport, comedy, theatre, arts and exhibitions. Ticketek Gift Vouchers look just like a regular Ticketek ticket. Invitee B purchases the two seats they were assigned at step (b). <> Gift Vouchers can also come in pdf format, which can be printed. You do not need to request a refund on your Refundable tickets if your event is cancelled or rescheduled. You agree to comply with all Government directions, orders and regulations relevant to attending live events, which may be in place at the time of the event. Information specifically relating to AFLM Membership 2023 will soon be communicated via email and our website. Be sure to select the discounted 'member' ticket. You will only see this guide once, but will have the option to see it again by clicking on a clearly displayed link which will remain in place for the first 4 weeks after launch. https://www.liveperformance.com.au/default.aspx?s=newsdisplay&id=405 How long are my friends seats placed on hold? Please keep an eye on your AFL Membership ticketing emails which will include your barcode. You now have the option to have your sign in details remembered for your next visit. Note that Mobile Ticket delivery may not be available for every event. No, you can't select Refundable tickets when purchasing Ticketek Gift Vouchers. Ticketek Australia - Tickets for Sport, Concerts, Theatre, Arts, Family Please refer to Ticketek's. To organise a replacement card to be mailed out, please contact the AFL Membership team on 1300 722 515. As a result, there are strict operating procedures which are adhered to in order to ensure security and crowd control of the event. Browse through the seven featured genres by clicking on the tabs near the top of the, When you see an event that interests you, click on either image or title to visit the page dedicated to that event, If you're interested in a VIP experience, either corporate or as an individual, select. General Terms and Conditions They will be assigned the next two seats along (next to Invitee A). You will need to provide some form of ID so that staff can access your Ticketek account details. The Ticketek app will only use your basic Facebook details to access your Facebook friend list and, if they have also opted to use Friend Spotter, show you which of your friends are at the same event as you and where they are sitting. Marvel Stadium - Ticketmasters accessible seating hotline 1300 883 622 or complete theform on Ticketmasters website. We recommend you open your ticket prior to arriving at the venue to ensure it quickly loads when you are entering through the turnstile. The website only allows one invitee from a group to purchase at a time. . How do I redeem my Ticketek Gift Voucher? In addition, Apple's Passbook is time and location based, so provided you haven't disabled the feature (in Settings or back of the event pass), tickets added will automatically open and show on the iPhone lock screen when you are within a radius of the venue and event time, making entry into an event with a mobile ticket even quicker and easier. This is the default selection and lets the website choose the tickets which are currently the best available in any price category. Will I be notified of event / gate changes? If you need to contact us, you can do so via membership@afl.com.au or 1300 722 515. If you exceed the stated ticket limit, you may have any or all of your orders and tickets cancelled without notice by Ticketek at its discretion. Many businesses act as Ticketek Agencies throughout the country. Select an event category type from the Genre drop-down menu and click 'GO'. This is an extra security feature giving you the fairest access to tickets by helping us prevent automated and unethical ticket selection and purchase activity, Make sure your selections are correct and then hit the Next button. Unless otherwise provided under the Refundable Tickets Terms and Conditions of Sale (if applicable): Admission to an event is subject to the Sellers Terms. New South Wales / Australian Capital Territory, Refundable Tickets Terms and Conditions of Sale. Wed 8 Jul 2023 RAC Arena, WA: Sat 15 Jul 2023 . By attending the event, you and each attendee in your group acknowledge and agree that you each may be filmed and/or recorded and you each give permission to the Seller and Ticketek to use your image, likeness and voice obtained at the event in all media throughout the world for any purpose and without any compensation. Are Refundable tickets offered on Gift Voucher sales? Please keep an eye on your AFL Membership ticketing emails which will include your barcode. Terms & Conditions of Sale | Ticketek NZ After successfully completing your purchase, you will be presented with a ticket confirmation page and an email will be sent to your registered email address confirming the details of your transaction. St Kilda v Essendon tickets | Melbourne Cricket Ground | Ticketek Australia Are there any events I can't use my Ticketek Gift Voucher for? If you are buying multiple mobile tickets, your friends don't necessarily need the Ticketek app you can simply forward on the mobile ticket SMS to your friend and they can open the link on any internet enabled smartphone on the day of the event to gain entry. Does everyone in my party have to arrive together if I have selected multiple Mobile Tickets? Sign In Join today Please note: AFL House is currently closed to the public. We recommend you choose Ticketek's ezyTicket (where available) or Venue/Pre-Paid Collection Outlet. Yes, on the payment page your saved credit or debit card will appear pre-filled in the card details section. When the customers friends receive their invitation email it will clearly indicate the date and time at which their held seats will expire. This will also save your preferences so 'My Events' contains content relevant to your preferences on your next visit. 2022 AFL Ticketing Information | Adelaide Football Club If for some reason the map isn't displaying, we've also given you text links to each State just under the yellow navigation menu, When the list of venues for your chosen State is displayed, you can easily browse through them by clicking on the appropriate letter link, Click on the venue name to read see more information about that venue. This is so we can show you upcoming events in your vicinity. If you prefer not to save them you just need to ensure that the check box on the payment page is not checked before submitting payment on your Ticketek purchase. We will be in contact with you within two business days of receipt of this information. If you don't opt-in during purchase, you can also opt in to Friend Spotter at a later date by using the 'Share and Save' button on your mobile tickets. Replacement cards cost $10. If you are purchasing a concession ticket please have your student or pensioner ID card ready, as you will be required to enter your concession ID in some cases.
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