Hi VictoriaThank you for shopping with us and thank you for complimenting our products and customer service. We reviewed the conversation we had with you we could not find the specific time and date that we asked you to buy another jacket. We ordered with high hopes and we were delighted to not be disappointed. Thanks again for sharing such a positive experience. Find out how we combat fake reviews. Your review is appreciated. Great coat, my son loves it, well made and very warm. When you encounter a 404 error in WordPress, you have two options for correcting it. Cheers! Hi JBThank you for leaving a review. We are proud of what we do as a brand and we will continue to do our best to make sure that every product is worth the price. Hi JulieThank you for the word, we are happy that you received your order in no time. 70.00. He turns heads and is asked where to buy them. Knowing that your are satisfied makes our hearts full. Diffuse Tech Cargo Pant. Hi KerryWe are sorry to hear that you are not happy with your purchase. Dramatic customer service who first make you pay to return a shipment to an address that does not exist from the Netherlands, so they do not refun you. First time experience for me thought I would I have a change from super dry and other designer coats since everyone wears the same stuff!The company is thriving very well the quality of the clothes are amazing very warm and the stiching is well done! Hi HaydonYouve left a smile on the faces of our whole team with your kind words. It goes against our guidelines to offer incentives for reviews. Coat is quality . Hi JackieWe want to thank you for your patience while our team our doing its best to sort out the problem with our courier. Lorenzo Veratti is a luxury clothing brand based in the UK. We are glad that you enjoying the coat. There a wast of time I'm having to take the matter further and to my bank very poor service don't bother buying unless you want the run around !!! Cheers! Brilliant high quality coat and one very happy son. I ordered a coat for Christmas for my son. We are looking forward to hearing from you again. Cheers! Much nicer than items I have received from Next, ASOS etc.Support your local start ups! The new coat arrived quality is amazing and size was spot on! It goes against our guidelines to offer incentives for reviews. Thank you for your trust and we are hoping that you will continue to support our brand. Very warm, comfortable fit. Hi DavidWe are happy to see this; what a fantastic review! Hi TraceyWe want to thank you for your thoughtful review. Very good service, quick delivery. The jacket is gorgeous!! We appreciate that you share this with us. 73.9k Followers, 951 Following, 286 Posts - See Instagram photos and videos from Lorenzo Veratti (@lorenzoverattiofficial) lorenzoverattiofficial. We are hoping that you will continue to support us and we will be looking forward to hearing from you again. I am normally Nike, adidas only but came across the brand by chance and am now your biggest fan! We also ensure all reviews are published without moderation. Hi PhilThank you for sharing this amazing feedback with us. A dialogue box may appear asking you about encoding. Thank you for leaving a review. Thank you guys. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. They have 28 days to process the claim but it does not mean that it will take 28 days because there are instances if the reason for the claim has strong evidence, sometimes it only takes a week or two to get approved. Sorry for the confusion and thank you for raising this with us. It's has two tier outer pockets with opposing zips which are a bit fiddly but shouldn't put you off. We will be looking forward to your next purchase. Sent back at my cost. Perfect for your lockdown wardrobe its only right. Cheers! linktr.ee/lorenzoveratti. Cheers! Thank you for letting us know that we were able to give you the best possible customer service experience. I would just like to Thankyou for your amazing service I ordered a coat for my son with his remaining Christmas money, unfortunately it was to big and sent back for a exchange got a email two days later advising that the size we needed was out of stock and we could pick another coatmy son was then over the moon he had a chance to do this . We use dedicated people and clever technology to safeguard our platform. Was very satisfied with the product and so was my grandson. Hi SianWe are a brand that gives high importance to customer satisfaction this means that we are always willing to help out our consumers with all their concerns. The new coat arrived quality is amazing and size was spot on! We take pride in our customer service and we acknowledge that still, we could have handled the situation better. I reported it to customer service and expected to get fobbed off as you would with a high street store. We appreciate your thoughtful review and patience with us. The packaging, shipping and time to delivery were fast. Cheers! Companies can ask for reviews via automatic invitations. Replies to negative reviews in < 24 hours. Thank you for your trust and we are hoping that you will continue to support our brand. from Footasylum. All content is posted anonymously by employees working at Lorenzo Veratti. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Pretty gutted, first time customer. Lorenzoveratti is a great urban clothing company.They produce high quality clothes.There sizes are the sizes stated on their web site.They have a very good loyatly rewards cards were you can get reductions on orders,mu son just loves their clothes. Absolutely superb service and communication from the company . Lorenzo Veratti Student Discounts Lorenzo Veratti embodies classical luxurious design combined with futuristic functionality to provide maximal style in an affordable way. Shane and Maria were extremely helpful in sorting another coat and arranging a refund for me. The cargos i ordered had a fault on them and it was resolved in a matter of a couple of emails. Unfortunately the zip was faulty, I got in touch and the customer service department was fantastic. Cheers! Lorenzo Veratti Denim Jeans | Mens Arti Washed Jean Indigo - eBay Money Back Guarantee - opens in a new window or tab, lorenzo veratti iconology jeans size 36 Waist, cleared payment - opens in a new window or tab, about earning points with eBay Mastercard, Learn more about eBay global shipping program, Report this item - opens in new window or tab. Ordered a coat for my son who is very into his clothes!! Cheers! Bought Eclipse 2.0 jacket. Hi MichelleWe are sorry if you are not happy with the service due to the lengthy process. There is more business coming your way from us and his buddies. There is more business coming your way from us and his buddies. You can tell they take pride in their products from the quality of the packaging. 951 following. We received many returns and we did not encounter any problems with our postcode. Customer service at its finest. Ordered a jacket for a Xmas present for my neohew, from point of sale to delivery communication and delivery updates were excellent.Sadly I had to return for exchange as it had split under arm.The customer service is nothing more than outstanding, and efficient, I returned item and replacement was despatched under a week.Well Done Lorenzo Veratti especially the customer service team you are outstanding, I certainly would not hesitate to use you again. Hi TonyOur sincere appreciation for your wonderful review. No contact number for me to actually speak to someone regarding this. I contacted both companys Yodel did want to know but Lorenzo was very understanding and sent me a new one very promptly. I received an IMMEDIATE response and one very much to my satisfaction. Open a Store. Can you please respond to our request for your information so we can look into this matter? Adidas by Stella McCartney are ushering us into winter with their cosy new FW21 collection Earth Explorer. It goes against our guidelines to offer incentives for reviews. We always want to provide the best service to our consumers like you who trusted our brand. The 1st coat I ordered was left outside my front door by yodel, sadly someone decided to help themselfs to it. Hi C. JacksonThank you for writing a review. Thanks again for sharing such a positive experience. I then tried to exchange an item which was now out of stock they exchanged for another item without charge or hassle. Do you agree with Lorenzoveratti's 4-star rating? Hi KimberlyThank you so much for this wonderful review. Cheers! Hi DavidWe are happy to see this; what a fantastic review! We believe your review will help a lot of consumers, especially those who are having second thoughts to buy our mystery boxes. The quality of materials, workmanship, size and fit were excellent! Much nicer than items I have received from Next, ASOS etc.Support your local start ups! Thank you and we are sorry for the inconvenience. (Investigation) what happened to the parcel I lost it takes 28 days?After several complaints and the poor review they eventually processed a refund for the missing delivery should of been resolved sooner. We are looking forward to hearing from you again. Hi JBThank you for leaving a review. 2023 Trustpilot A/S. Hi DanielWe would like to apologize if the information provided by our team was not sufficient to answer your query. No offer of repair or no gesture of goodwill. Thank you for shopping with us. You can tell they take pride in their products from the quality of the packaging. 65.00. Very warm, comfortable fit. Your support of our brand is highly appreciated and we can't wait to hear from you again. Outstanding clothing selection & the quality is superb! Ordered my son some items. I received an IMMEDIATE response and one very much to my satisfaction. Ordered a jacket didn't receive it been going backwards and forwards for over a month trying to get my money back after 30 emails still no luck keep being told it's being investigated but the delivery company already said they delivered it but it was just left on a doorstep and someone must have taking it so what's to investigate! Hi JoshWe appreciate the word. The tracksuits I had were faulty, rips or pocket hanging off, a jacket was delivered but someone must of took it as I did not receive, they have not really wanted to know about anything now and seem to just push me away, a whole tracksuit returned due to it being faulty but they are being unhelpful. I would recommend. I recently ordered a coat which I ordered the wrong size , I emailed the company and the response was immediate to sort my order out. Item delivered within 48 hours and superb customer service (even replying to my email on Christmas Day!) Cheers! Great customer service and amazing products. I was kept informed of delivery which was a couple of days earlier than promised. Cheers! Lorenzo Veratti. The only reason i don't give 5* is that the returns process is a bit clunky and could be better if they had a partnership with a returns courier like a lot of online stores do. Lorenzo Veratti. We are happy that we have exceeded your expectations. Ordered few times from these. Cheers! Are you using WordPress? The luxury streetwear brand have you sorted for the cold seasons with their debut collection. No offer of repair or no gesture of goodwill. Free shipping for many products! We would love to regain your trust. Knowing that your are satisfied makes our hearts full. Hi MatthewWe are happy that you have had a pleasant experience dealing with our customer service. I received an IMMEDIATE response and one very much to my satisfaction. Hi RhondaWe are delighted to hear that your son loves the jeans and the tracksuit you bought from us. Lorenzo Verratti | Lorenzo Verratti Clothing | Footasylum Help & FAQs Sign in | Register Find a store GBP Just Landed Men Women Kids Brands Launches SALE Outlet The Lowdown NHS Get 10% Off With Blue Light Card Students Get 10% Off With UNiDAYS Free Standard UK Delivery On Orders Over 60 I ordered a black cargo it came earlier than we expected and it fits perfect and high quality next time i want to order something i first take a look on your website. Coat is quality . Goodwill offered but only on condition I buy another jacket. Cheers! Lorenzo Veratti is a luxury clothing brand based in the UK. He said it's the best coat he's owned. We order from this company a lot and love the clothing! Great customer service! Sent back at my cost. Hi JanetWe are grateful that you decided to share this wonderful review with everyone. I would definitely buy from Lorenzo Veratti again. 2023 Trustpilot A/S. Great customer service and amazing products. I followed on all social media platforms and supported them but they didnt look after me, instead no stock on other options. Thank you. We always encourage our consumers to inspect the item after receiving it and immediately report to us if any issues are found so we can sort them out within the allowed time frame. We always want to provide the best service to our consumers like you who trusted our brand. Cheers! Way. SPECTRUM | Limited Edition Blue/purple 30 Piece Brush Set RRP 99.99 New (#314410313140), Snuggledown Hungarian Goose Down Duvet (#314410052603). In this example the image file must be in public_html/cgi-sys/images/. And the only thing making us accept the colder seasons with open arms is the iconic debut collection from Lorenzo Veratti. We are happy that you received your order in no time. Hopefully, this is not the last time that we will hear from you. Highly Recommend. SHOP Premi RECENSIONI Sconto per studenti Conto Italiano EUR 0,00 Consegna gratuita nel Regno Unito superiore a 100 Acquista ora, paga pi tardi con Klarna, ClearPay & Laybuy Ordini internazionali escludono tasse e doveri NOVIT Vendita Storm Cargo Pant Charcoal 6 reviews 76,00 58,00 Add to Bag Vendita Giacca Urus -Black Very responsive and great customer service. The tracksuits I had were faulty, rips or pocket hanging off, a jacket was delivered but someone must of took it as I did not receive, they have not really wanted to know about anything now and seem to just push me away, a whole tracksuit returned due to it being faulty but they are being unhelpful. He said it's the best coat he's owned. If your concern is about missing the delivery, we always coordinate with the courier for investigation. We appreciate it and we are looking forward to hearing from you again. RewriteRule ^index.php$ - [L] Thank you for acknowledging the effort of our customer service as well. We believYYourill reach many. We appreciate all the wonderful things you said about our products. Hi KimberlyThank you so much for this wonderful review. 33% OFF. Add the following snippet of code to the top of your .htaccess file: # BEGIN WordPress clothing discount codes; plus size two piece prom dresses; ultra low pressure regulator; Publicado por et 23 agosto, 2022. Customer service are fantastic very helpful. Cheers! The range features statement denim and jackets, as well as easy-wearing tech trousers for chill days and high-tech outerwear coats perfect for the colder months ahead. Thank you for trusting our brand and we are looking forward to seeing you shopping with us again. Suggested companies are based on peoples browsing tendencies. We are happy to learn that your overall experience had been amazing. Lorenzo Veratti is a fantastic company the clothing is very high quality as I have bought a few items of clothing for my son it's also great value for money it's perfection I can't get over how stunning the clothing is and the colours and the fit of the clothing is wonderful I would very very highly recommend Lorenzo Veratti to anyone also delivery is quick this is a fantastic company I will definitely be ordering from Lorenzo Veratti in the very near future thank You so much for an excellent service it really is perfection in every way. If not, correct the error or revert back to the previous version until your site works again. Our team does not want you to go through the lengthy process so we will coordinate with the proper team in order to process your refund immediately. Thank you and we are looking forward to hearing from you again. All our hard work paid off, knowing that your overall experience with our company has exceeded your expectations. We appreciate that you share this with us. All rights reserved. 2023 Trustpilot, Inc. All rights reserved. They have no phone and dont respond to emails. Related Related Related Related Related Related Related Related Related Related Related Related Related Related Related Related Related Related Related Related . Hi TonyOur sincere appreciation for your wonderful review. My fussy 14 year old was super happy with the clothing he received from Lorenzo.The quality was far better than some of the big brands hes had in the past.He bought online on Christmas Day and spent his Christmas money because he loved the items so much.The customer service was also brilliant and very responsive with dealing with my queries.He will definitely be buying more items as will I. Hi SamWe are very happy to know that you impressed with the product!