Tickets and how to use them

Tickets or Reports are a way for players to let staff members know they need help. If Staff are busy or not online, players can leave them a ticket requesting assistance!

To make a ticket you much first join Maestrea's Discord server. Use the following command on the towny server to get the invite link: /Discord

Once in the discord, scroll down in the left hand menu until you find the “Support” section. In this section you will find the #tickets channel

In #tickets you can open a new ticket by clicking the envelope icon beneath the category you would like to create the ticket under.

The ticket bot will then open a new channel for you to put your issue in. Be sure to post in the ticket and not the dm sent by ticket bot.

1- Ticket Bot DM (For your record only. Please do not post info here as staff cannot see it)

2- Ticket! Post All info here

3- Ticket Bot will create a ping in the created ticket to alert you.

A new ticket will look similar to this:

1- Your ticket number

2- Close ticket button

3- Confirm close ticket buttons These only appear after you click the close ticket icon.