Differences

This shows you the differences between two versions of the page.

--- towny:guides:ticketguide [2021/03/22 12:28]
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+++ towny:guides:ticketguide [2021/04/16 18:44] (current)
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-====== Tickets and how to use them ======
+====== Tickets and How to Use Them ======
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 To make a ticket you much first join Maestrea's Discord server. Use the following command on the towny server to get the invite link: **/Discord**
-=====   Step 2: Locate the #tickets Channel   =====
+===== Step 2: Locate the #tickets Channel =====
 Once in the discord, scroll down in the left hand menu until you find the "Support" section. In this section you will find the #tickets channel
@@ Line 38: / Line 38: @@
 - Your ticket number
-- Close ticket button
+- Close ticket button. This is used to close the ticket after staff have resolved the issue for you.
 - Confirm close ticket buttons These only appear after you click the close ticket icon.
@@ Line 44: / Line 44: @@
 {{https://i.imgur.com/rAFCUty.png?nolink&938x448}}
-Be sure to add all relevant information so staff can resolve your ticket as quickly as possible.  It is especially important to always include your ign even if you think staff may already know.
+Be sure to add all relevant information so staff can resolve your ticket as quickly as possible. It is especially important to always include your ign even if you think staff may already know.
+===== Step 6: Ticket Transcripts =====
+After a ticket is closed ticket bot will dm you a transcript of the ticket for your records.
+- Downloadable transcript of your ticket. The number in the file name is the same as your ticket number.
+{{https://i.imgur.com/nod6zZo.png?nolink&633x407}}
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